Hi, I’m
Melissa Sims
delivery driver
Horn Lake,MS
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
30
years of professional experience
Work History
Uber Eats/Door Dash
Delivery Driver
04.2023 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Sims Construction
Owner/Supervisor
03.2010 - 01.2020
Job overview
- Managed day-to-day business operations.
- Managed 40 incoming calls, emails and texts per day from customers and employees
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established foundational processes for business operations.
DeSoto County Transportation Department
Super Sub Bus Driver
08.2005 - 05.2011
Job overview
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported 60-75 passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Trained new bus drivers
- Observed bus drivers to make sure they complied with rules and regulations of DeSoto County Transportation Department
- Drove bus routes for bus drivers that were absent, took off work or had emergencies & wrecks
DeSoto County Transportation
Bus Driver
08.2000 - 05.2005
Job overview
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported 60-75 passengers safely along prescribed routes according to tight schedules.
- Maintained Mississippi driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Received excellent customer reviews for friendly, punctual transport services.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Developed and maintained positive relationships with passengers and other drivers.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Retained bus system, route and stop knowledge for informative customer advice.
Ablest Temporary Service
Customer Service
07.1993 - 09.1995
Job overview
- Handled calls promptly and with courteous professionalism
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms and processing
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed timecards and payroll data for team of employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
Education
Northwest Community College , Southaven, MS
Some College (No Degree) from Elementary Education
Horn Lake High School, Horn Lake, MS
High School Diploma
05.1992
Skills
- Class B CDL with P&S endorsement
- Safe Driving Record
- Positive Attitude
- Customer Service
- GPS and Route Planning
- Order Verification
- Type 80 wpm
- Data Entry/10 key
- MS Office/MS Word Software Proficiency
- Multitasking Abilities
- Organization and Time Management
Timeline
Delivery Driver
Uber Eats/Door Dash
04.2023 - Current
Owner/Supervisor
Sims Construction
03.2010 - 01.2020
Super Sub Bus Driver
DeSoto County Transportation Department
08.2005 - 05.2011
Bus Driver
DeSoto County Transportation
08.2000 - 05.2005
Customer Service
Ablest Temporary Service
07.1993 - 09.1995
Northwest Community College
Some College (No Degree) from Elementary Education
Horn Lake High School
High School Diploma
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