Melissa Sirokman
Brighton,CO
Summary
Equipped with strong problem-solving abilities and many years of crisis management. Carrying a strong willingness to learn with excellent communication skills. Poised to contribute to classroom and student success and achieve positive results to bring growth and a peaceful environment. Ready to tackle new challenges with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Lead Housekeeper
Organic Maids
Westminster, CO
01.2026 - Current
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Conducted regular inspections to maintain high cleanliness standards across all properties.
- Resolved client concerns promptly, enhancing overall customer satisfaction levels.
- Utilized eco-friendly products and methods to align with company's sustainability goals.
- Analyzed operational processes, identifying areas for improvement and implementing solutions effectively.
Owner
Ishine Cleaning
Brighton, CO
04.2020 - 07.2025
- Managed day-to-day business.
- Established client relations and trust.
- Oversaw business, budget planning, and administration.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling.
Manager/Residential Cleaner
Cleaning Authority
Lakewood, CO
07.2017 - 04.2020
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Processed invoices and contacted appropriate parties for timely payment receipt.
Manager/Mentor
Second Chances LLC
Denver, CO
03.2011 - 09.2016
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Crisis management and resolution.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Trained and mentored 200 new personnel hired to fulfill various roles.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared financial statements, accruals and journal entries and maintained reconciliations to summarize current and projected figures of company financial position.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Server/Bartender
Papas BBQ
Littleton, CO
01.2010 - 12.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Black Eyed Pea Restaurant
Englewood, CO
09.2001 - 02.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelors - Social Work
Colorado Christian University
Denver, COUndecided - Theology And Required Basics
Colorado Christian University
Denver, COSkills
- Many Years of Service Successfully Dealing with Difficult People
- Experience in children and adults with behavioral challenges and special needs
- 10 Years Experience in Crisis Management and Mentorship
- Skilled with Children and Patience
- Effective Communicator and Problem Solver
- Leadership and People Development
- Verbal and Written Communication
- Analytical and Critical Thinker
- Management Team Leadership
Timeline
Lead Housekeeper
Organic Maids
01.2026 - Current
Owner
Ishine Cleaning
04.2020 - 07.2025
Manager/Residential Cleaner
Cleaning Authority
07.2017 - 04.2020
Manager/Mentor
Second Chances LLC
03.2011 - 09.2016
Server/Bartender
Papas BBQ
01.2010 - 12.2010
Bartender/Server
Black Eyed Pea Restaurant
09.2001 - 02.2010
Bachelors - Social Work
Colorado Christian University
Undecided - Theology And Required Basics
Colorado Christian University