Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Melissa Skinner

Summary

To secure employment where my skills and abilities will be an asset to my employer. To learn new skills and to have professional growth with the company that I am employed by.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Store Manager

7-11 Corporations
05.2022 - 12.2024
  • Payroll, paperwork, orders, ran register, check vendors in and stocked merchandise
  • I was responsible for the money in the safe and do the bank run
  • I did the scheduling for my staff and I ran the store by myself
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Sales Associate

7-11 Convenience Store
09.2021 - 05.2022
  • I was responsible for assisting customers, I would greet customers as they entered the store
  • I would help the customer to find something they couldn't, I would help them checkout and I would help answer any questions they had about the sales or just with general questions
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

House Cleaner

Maid in Heaven, Inc.
06.2021 - 09.2021
  • We cleaned and tidy designated areas including vacuuming, sweeping, dusting, mopping and emptied trash cans for the residents of the house

Machine Operator

PMC
02.2016 - 06.2021
  • I worked in the bindery/ insert department I cut the forms and folded the forms to match the work order that was requested
  • On the insert side I would load the machine, insert the forms/mails into the carriers per work order and made sure it was stamped and mailed out by a deadline

Sales Associate

Giant Food
07.2011 - 12.2015
  • I worked in the seafood dept
  • I would do the orders when my supervisor was out, I would take orders for special events and cook the seafood for the customers
  • At the end of the shift I would clean the department and put the food in the coolers and I would close the department

Housekeeper

Days Inn Motel
11.2010 - 07.2011
  • We stripped the beds and bathroom linens to be washed, we dusted and vacuumed the carpet floors and mopped the bathrooms

Machine Operator

Open First Inc.
05.2005 - 06.2008
  • I worked in the bindery and in the insert department

Mail Handler

Fulfillment Management Center
03.2003 - 05.2005
  • This job was a desk job, where we actually sat at a table and inserted the mail in an envelope and hand printed the address and stamped it for it to be sent out in the mail

Machine Operator

Motion Control Inc
02.1997 - 03.2003
  • We made brakes for semi trucks, we ran machines that you had to wear protective wear to insert the brake pads from the powder to be able to cook to a certain temperature then you were to pull the brakes out and allow cooling then assemble them following the work orders

Education

Secondary School Education - Criminal Justice

Stratford University ( online)
Fredericksburg, VA
03.2019

GED -

Stafford Sr. High School
Stafford, VA
01.1988

Skills

  • Machine Operator
  • Packaging
  • Customer service
  • Shift management
  • Retail sales
  • Driving
  • Cash handling
  • Sales
  • Leadership
  • Payroll
  • Team management
  • Residential Cleaning
  • Management
  • Retail Management
  • Store Management Experience
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Customer service management
  • Outstanding communication skills
  • Cash management
  • Shift scheduling
  • Employee training
  • Team building and leadership

Certification

  • Driver's License
  • Store Leader Development, 03/01/24, 03/31/25

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Store Manager

7-11 Corporations
05.2022 - 12.2024

Sales Associate

7-11 Convenience Store
09.2021 - 05.2022

House Cleaner

Maid in Heaven, Inc.
06.2021 - 09.2021

Machine Operator

PMC
02.2016 - 06.2021

Sales Associate

Giant Food
07.2011 - 12.2015

Housekeeper

Days Inn Motel
11.2010 - 07.2011

Machine Operator

Open First Inc.
05.2005 - 06.2008

Mail Handler

Fulfillment Management Center
03.2003 - 05.2005

Machine Operator

Motion Control Inc
02.1997 - 03.2003

GED -

Stafford Sr. High School

Secondary School Education - Criminal Justice

Stratford University ( online)

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Melissa Skinner