MELISSA S. LARSON

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Ordered materials for field crew and worked up invoices.

• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Prepared title insurance policies for lenders and owners.
• Answered incoming calls for company and directed towards personnel.
• Reduced errors in title documentation by conducting thorough research.
• Helped company accountant with end of month transactions.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

• Answered phones to respond to customer questions, provide information and schedule appointments.
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Assisted the preparation of county meetings.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Executed wire transfers, stop payments and account transfers.

• Established partnerships with key suppliers to enhance service offerings and broaden available resources for clients'' travel needs.
• Created customized travel packages tailored to individual client preferences and needs.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Visited and negotiated resort/hotel contracts to use for company travel packages.
• Provided clients with literature outlining available services at destinations and transfer points.
• Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.

• Set up domestic flights, cruises, hotel stays, car rentals and travel packages.
• Created customized travel packages tailored to individual client preferences and needs.
• Stayed current with industry trends and emerging technologies to ensure top-notch service offerings for clients.
• Developed strong relationships with clients, resulting in repeat business and referrals.

• Coordinated travel arrangements for external clients and internal corporate clients that included booking via the airline computer system, car rentals, hotels, cruises and a variety of travel packages.
• Filed weekly paperwork with the ARC.
• Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.

• Developed materials and trained call center agents on a different software system so they could take part in the booking of all around travel packages.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.