MELISSA SLOWN
Customer Service Associates
Niceville,FL
Summary
Customer Service Manager with more than 18 years of professional customer service and leadership experience. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
17
17
years of professional experience
1
1
Language
Work History
Secretary
Plumb Insanity
02.2023 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Customer Service Representative
A CALL AWAY ANSWERING SERVICE
01.2009 - Current
- A/P & A/R.
- Emails & Faxing.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Initiated operations improvements to improve overall call center productivity.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Answered a constant flow of customer calls with up to 10 calls in queue per minute.
- Effectively managed a high-volume of inbound and outbound customer calls.
Laborer
Precon, Inc
01.2009 - 08.2009
- Data entry for new employee applications.
- Translate applications from English to Spanish.
Customer Service Representative
Alliance Communications Call Center
01.2009 - 01.2009
- Set up new patient accounts.
- Insurance claims on cellular phones.
- Receive and dispatch messages.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
Education
High School Diploma - undefined
Okaloosa County Schools
01.2002
Skills
client relations management
call center operations
customer interface
multi-line phone operation
customer service procedures
workflow management
problem solving
customer service award
Additional Information
Professional and personal references available upon request.
Timeline
Secretary
Plumb Insanity
02.2023 - Current
Customer Service Representative
A CALL AWAY ANSWERING SERVICE
01.2009 - Current
Laborer
Precon, Inc
01.2009 - 08.2009
Customer Service Representative
Alliance Communications Call Center
01.2009 - 01.2009
High School Diploma - undefined
Okaloosa County Schools