Melissa Small
Summary
I'm a motivated professional looking to make a significant contribution to the growth and development of your organization. I want to challenge myself to learn and develop new skills and abilities, while capitalizing on the knowledge I've gained in my years of experience in business management . I enjoy the challenges inherent in understanding, creating, and presenting compelling solutions to the complex business issues in various industries. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
14
14
years of professional experience
Work History
Spa Manager
Hand And Stone
12.2023 - Current
- Managed daily operations, ensuring high-quality service and client satisfaction.
- Developed and implemented spa treatment protocols to enhance client experience.
- Trained and mentored staff on customer service standards and operational procedures.
- Oversaw inventory management, optimizing product selection and supply levels.
- Analyzed customer feedback to drive improvements in services and offerings.
- Coordinated marketing initiatives to increase brand awareness and client retention.
- Collaborated with management to create strategic plans for business growth and development.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Designed and implemented successful loyalty program, fostering strong repeat customer base.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Key Holder
Valiant
11.2022 - 12.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
Assistant Manager
Massage Envy
07.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Home Health Provider
Addus Healthcare
04.2017 - 09.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Supervisor
Bebe
09.2015 - 12.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Asst Manager
Famous Footwear, Sanibel
11.2013 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Asst Manager
Osh Kosh
04.2011 - 11.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Store Manager
Samsonite
05.2012 - 09.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
Education
Associate Degree - Online - Business Administration
Stevens Henager College
2013
Associate Degree - Business Mgmt
Bronx Community College
Bronx, NY2007
Skills
- Leadership
- Marketing, Sales & Customer
- Financial Management
- Project Management
- Delegation & Time Mgmt
- Networking
- Profit & Loss
- Succession Planning
- Windows Word & Excel
- Delegation and Supervision
- Team Member Development
- Signage Changes
- Cash Handling and Reconciliation
- Customer Notifications
- Problem Anticipation and Resolution
- Inventory Monitoring
- Store Operations Oversight
- Front-End Operations
- Customer Service
- Store Opening and Closing
- Employee Assignments
- Sales Quotas
- Effective Customer Communication
- Departmental Procedures
- Task Delegation
- Managing Customer Needs
- Handling Complaints
- Customer Experience Enhancement
- Merchandise Promotion and Display
- Staff Training
- Retail Industry Experience
- Rewards Programs
- Stocking and Cleaning
- Team Contribution
- Employee Scheduling
- Staff Coaching and Training
- Bank Deposits
- Manage Employees
- Superior Work Ethic
- Cash Drawer Balancing
- Promotional Campaigns
- Store Reset and Recovery
- Resource Allocation
- Cash Handling
- Safety Enforcement
Timeline
Spa Manager
Hand And Stone
12.2023 - Current
Key Holder
Valiant
11.2022 - 12.2023
Assistant Manager
Massage Envy
07.2019 - 07.2022
Home Health Provider
Addus Healthcare
04.2017 - 09.2018
Supervisor
Bebe
09.2015 - 12.2016
Asst Manager
Famous Footwear, Sanibel
11.2013 - 05.2014
Store Manager
Samsonite
05.2012 - 09.2013
Asst Manager
Osh Kosh
04.2011 - 11.2013
Associate Degree - Business Mgmt
Bronx Community College
Associate Degree - Online - Business Administration
Stevens Henager College
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