MELISSA SMITH
Parker,CO
Summary
Results-oriented ISR engaging with customers to help establish rapport. Excellent track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
22
22
years of professional experience
Work History
Inside Sales Support Specialist
Lumen
Denver, CO
08.2023 - 02.2024
- Supported outside sales representatives in preparing quotes, processing orders.
- Kept up with tracking and presenting sales funnel for the Outside Sales Team weekly
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Strengthened relationships with Sales Team by consistently following up on inquiries and addressing concerns.
Inside Sales Representative
TEVET
02.2021 - 01.2023
- Create, maintain, and follow up on complex business-to-business quotes and orders.
- Ask questions to uncover customer needs, build relationships, and find solutions.
- Call and email customers/suppliers regarding product pricing, availability, documentation needs, technical specifications, and identifying requirements. Some customers/suppliers require communication through vendor portals.
- Negotiated pricing and terms of sales agreements with customers and occasionally vendors on behalf of the organization as needed.
- Find, create, and share solutions for both internal and external process problems that were uncovered.
- Ensure TEVET complies with quality standards, quality codes, and requirements listed by the customer on requests for quotations and purchase orders.
- Contributed to the development and implementation of policies, procedures, and continuous improvement efforts for function and assigned Account(s). Addressed and solved customer and/or vendor issues e.g., sales-related terms and conditions, pricing, lead-time, quality requirements, and invoicing issues.
- Assisted the Inside Sales Supervisor, Inside Sales Manager, Account Managers, and other Inside Sales Representatives with their duties. Provided coverage and served as a backup for his/her Account Managers and other ISRs when needed
Inside Sales Representative
ARROW ELECTRONICS
01.2019 - 08.2020
- Manage and analyze end to end procurement process for IBM with their hardware and software maintenance
- Key Achievements:
- Lead rep on multiple accounts
- Support Account Managers with timely quotes, orders, special bids, and contract negotiations
- Identifying end customer opportunities, and working with, engaging, and/or leading a team including IBM Sales Specialists, Business Partners, Influencers and others as appropriate
- Outbound/Inbound calling to Arrow IBM partners to uncover IBM HW & SW opportunities
- Articulating business issues, advising customers on the latest industry trends and technology solutions, and recommending IBM products, services, and solutions that solve the business problems
- Remaining current on IBM products/services/solutions, selling techniques, productivity tools, competitive offerings and approaches and the customer territory, organization and decision makers
- Complete sales certifications as directed by management
- Regular pipeline and forecasting with IBM teams.
Customer Service, Enrolment Advisor
COLLEGE FOR FINANCIAL PLANNING
01.2018 - 01.2019
- Responsible for interfacing with finance customers, enrolling students in Certified Financial Planning courses to obtain their CFP Designation
- Also enroll students working towards their master’s in financial planning.
Customer Service, Order Management Specialist
KEYSIGHT TECHNOLOGIES
05.2016 - 01.2018
- Manage and analyze end to end procurement process for Test and Measurement Equipment such as but not limited to Oscilloscopes, Analyzers, Meters, Generators, Sources, SMU and Software
- Key Achievements:
- Support sales representatives/field engineers and internal customers to meet project timelines with a successful solution selling Keysight equipment
- Major Accounts including Lockheed Martin, Apple, Tesla, Halliburton, Aero Space &Defense, US Military
- Additional Strategic accounts available upon request
- Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions
- Responds to and/or aids Keysight Technologies trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collection, invoicing, and contract issues
- Promoted as a team lead responsible for overseeing the team booking orders and/or processing quotes, answering process questions, and finding solutions to issues in the order booking and quoting end-to-end process
- Member of the office BETA committee, (spirit committee).
Preschool Teacher
PARKER LANDING, PARKER
08.2009 - 05.2016
- Prepare materials and classrooms for class activities
- Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Read books to entire classes or to small groups
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
- Serve meals and snacks in accordance with nutritional guidelines
- Teach proper eating habits and personal hygiene.
Customer Service Account Order Specialist
AGILENT TECHNOLOGIES
04.2002 - 12.2007
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Supported a minimum of 5 Sales Representative/Field Engineers in the eastern region of the US that sold Agilent equipment
- Worked directly with customers and sales reps daily to generate quotes and manage orders for customers aligned to the sales rep
Education
Bachelor of Arts Degree - Interior Design
Colorado State University
Fort Collins, CO05.2000
Skills
- Proficient in but not limited to Sales Force, HubSpot, Workday, Oracle, Seibel, Excel, Microsoft Office, Outlook, Jabber, Google for office, FileNet, Zoom Gov, Microsoft Teams
- Have a high attention to detail and the ability to juggle multiple assignments at once
- Flexible, adaptable, ethical, approachable, and enjoy collaborating with internal and external teams
- Able to clearly articulate messages to a variety of audiences and establish/maintain those strong relationships
- Time management in fast paced environment
- Organizational skills to maximize productivity
- Adapt to customer situation & different personalities
- Work is accurate and with eye for detail
- A critical thinker driven to problem solve who enjoys eliminating obstacles and creating solutions
- Take pride in my work through ownership and accountability
- Demonstrate business judgment by knowing when to work independently and when to collaborate
- Ability to solve complex issues that are in the best interest of the customer and the company
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Support Specialist
Lumen
08.2023 - 02.2024
Inside Sales Representative
TEVET
02.2021 - 01.2023
Inside Sales Representative
ARROW ELECTRONICS
01.2019 - 08.2020
Customer Service, Enrolment Advisor
COLLEGE FOR FINANCIAL PLANNING
01.2018 - 01.2019
Customer Service, Order Management Specialist
KEYSIGHT TECHNOLOGIES
05.2016 - 01.2018
Preschool Teacher
PARKER LANDING, PARKER
08.2009 - 05.2016
Customer Service Account Order Specialist
AGILENT TECHNOLOGIES
04.2002 - 12.2007
Bachelor of Arts Degree - Interior Design
Colorado State University
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