Melissa Smith
Grand Haven,MI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Walmart
06.2017 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Director of Childcare
Kids Stop
01.2010 - 06.2017
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Observed and assessed classroom activities to verify conformity with quality standards.
Education
High School Diploma -
Skills
- Budget Planning
- Budgeting and Cost Control
- Managing Cash Register
- Document Control
- Patient Flow Coordination
- Team Leadership
- Schedule Management
- Patient Scheduling
- Customer Service
- Verbal and Written Communication
- Managing Appointments
- Professional Networking
- Sales Expertise
- Medical Billing
Accomplishments
- Documented and resolved profit loss in store which led to number one store in market.
- Supervised team of 6 staff members.
Certification
- CM - Certified Manager Certification
- ECE
- Freelance Artist
Timeline
Manager - Walmart
06.2017 - 06.2023
Director of Childcare - Kids Stop
01.2010 - 06.2017
Baker College - High School Diploma,