Melissa Smith
Fall River,Ma.
Summary
Results-driven retail Management Professional
determined to exceed company sales goals.
With talents for team building, leading and motivating, as well as excellent customer relations
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Once Upon A Child
08.2010 - 07.2012
- Greeted All Every customer who may or may not be selling items from their homes. assessing value of merchandise, Purchase their items by paying customers on spot then reset floor to sometimes accommodate new merchandise onto sales floor
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sr. Asst. Store Manager
Ocean State Joblot
02.2003 - 07.2006
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Daily Rotation of merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Over saw New Asst. Manager's Area of responsibility to ensure proper company standards and policies were understood and followed through
Store Manager
KB Toy's
09.1998 - 02.2003
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Diman Regional Technical
Fall River, MA07.1987
Skills
- Management Training
- Outstanding Communication Skills
- Inventory Oversight
- Recruiting and Hiring
- Cash Management
- Plan and execute placement of product to maximize sales
- Shrink Minimization
- Opening and Closing Procedures
- Performance Review
- Time Management
Timeline
Store Manager
Once Upon A Child
08.2010 - 07.2012
Sr. Asst. Store Manager
Ocean State Joblot
02.2003 - 07.2006
Store Manager
KB Toy's
09.1998 - 02.2003
High School Diploma -
Diman Regional Technical
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