Melissa Smith
Milford,ME
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Northwest Winds Recovery
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Recruitment Coordinator
The Yay Company
07.2023 - 11.2023
- Confirmed appointments and interviews with job candidates.
- Maintained candidate records using Breezy HR and updated information accordingly.
- Conducted effective research on potential job candidates and compiled details into reports.
- Coordinated incoming job requisitions and applications.
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 30-50 interviews each week.
Merchandise Coordinator
Winston Retail
09.2020 - 08.2023
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Monitored and analyzed sales records and consumer purchasing trends.
- Conferred with store managers to obtain information about customer needs and preferences.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Verified products appeared at correct locations in proper quantities.
- Educated employees on new merchandise during seasonal workshops.
Recruiting Coordinator
Winston Retail
09.2020 - 06.2023
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 20-30 interviews each week.
- Coordinated incoming job requisitions and applications.
Store Manager
SalonCentric
05.2014 - 09.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Kohl's
06.2005 - 05.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Business Management
University of Maine
Orono, ME05.2009
Skills
- Bookkeeping
- Information Security
- Expense Reporting
- Mail Handling
- Workflow Optimization
- Team Development
- Store Merchandising
- Employee Training
- Talent Recruitment
- Partnership Building
- Payroll Management
- Pre-Employment Screening
- Salary and Benefits Negotiations
- New Hire Paperwork Processing
Timeline
Administrative Assistant
Northwest Winds Recovery
07.2023 - Current
Recruitment Coordinator
The Yay Company
07.2023 - 11.2023
Merchandise Coordinator
Winston Retail
09.2020 - 08.2023
Recruiting Coordinator
Winston Retail
09.2020 - 06.2023
Store Manager
SalonCentric
05.2014 - 09.2020
Assistant Store Manager
Kohl's
06.2005 - 05.2014
Bachelor of Science - Business Management
University of Maine