Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Smith

Summary

Passionate professional with dynamic experience overseeing processes for accounts receivables and accounts payables. Enthusiastic Accounting Coordinator focused on accounts payable, accounts receivable, insurance reconciliation, and purchasing.

Overview

19
19
years of professional experience

Work History

Accounting Coordinator

EssilorLuxottica
03.2014 - Current
  • Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
  • Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
  • Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
  • Organized and processed daily accounting invoices, statements and records.
  • Coordinated and monitored department workflow to maintain efficiency.
  • Created and maintained PO's for all purchases with in two lab locations.
  • Reconciling payments from insurance companies.
  • Reached out to customers to ascertain reasons for past due accounts.
  • Tracked funds, prepared deposits and reconciled accounts.

Customer Service

Central One Optical
08.2007 - 09.2010
  • Delivered superior customer service and handles client requests.
  • Maintained high standards of customer service by building relationships with clients.
  • Providing excellent customer service by promptly answering doctor's inquiries.
  • Exhibited excellent communications and customer service relations skills.

Shift Supervisor

Starbucks
01.2005 - 07.2007
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Education

High School Diploma -

Mohawk Jr.-Sr. High School
Edinburg, PA
2004

Skills

  • Accounts Receivable
  • Accounts Payable
  • Skilled in Excel, Oracle, Markview, SAP, Lucystar, KissFlow, and Optifacts
  • Vendor Management
  • Account Reconciliation
  • Purchase Orders
  • Documentation Requirements
  • Vendor Relations
  • Procurement Software Proficiency
  • Purchase Order Processing
  • Product Knowledge
  • Attention to Detail
  • Purchasing

Timeline

Accounting Coordinator

EssilorLuxottica
03.2014 - Current

Customer Service

Central One Optical
08.2007 - 09.2010

Shift Supervisor

Starbucks
01.2005 - 07.2007

High School Diploma -

Mohawk Jr.-Sr. High School

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Melissa Smith