Melissa Smith
Clover,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Agent
NorthGroup Real Estate
02.2021 - Current
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Informed home buyer of sales, construction and warranty processes.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained list of available properties suited to different needs and budgets for residential buyers/sellers.
- Generated leads for sales and rental properties through cold calls and referrals.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Expanded client base by consistently following up on potential leads and maintaining a positive professional image.
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
- Staged and prepared homes and properties for clients before arrival.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
- Sold over $10 million in properties over a yr.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
Director of Marketing
R&R of Lake Wylie, LLC
05.2018 - 03.2021
- Coordinate and monitor office operations to ensure company requirements are sufficiently met on a daily basis
- Plan goals/objectives for office operations and identifie the resources (staff, equipment, funds) required to attain the end results
- Develop strong relationships with existing customers and continue the same strong relationships with previous customers
- Monitor office procedures and resolve problems through collaboration with pertinent contacts, and implement changes as needed
- Promote the mission, services and products of R&R and all other services and benefits
- Build and maintain positive relationships with all vendors
- Responsible for obtaining balance information on vendors and negotiate payment amounts for all invoices as well as prepare and account for payable and receivable invoices
- Conduct monthly reconciliation of bank statement
- Develop activities and events that will lead to an increase in census and positive public relations.
Real Estate Agent
Weichert Realty Sally Awad Group
06.2013 - 12.2018
- All things involved with selling Residential Real Estate
Property Manager
David Drye Co.
03.2004 - 05.2013
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Secure new residents signature on appropriate paper work prior to move in. · Supervise and insure all leasing activity, including written correspondence are properly handled correctly and in a timely manner.
- · Ensure that collection procedures followed properly and court papers are filled correctly and timely when necessary.
- · Record all rent money collected, prepare and perform daily,wkly deposits. ·
- Approve and submit all invoices to corporate office in a timely manner
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Education
Business Administration - Business Administration And Management
Erskine College
05.1995
High School Diploma -
Rock Hill High School
Rock Hill, SC06.1988
Skills
- Public Relations
- Marketing
- Property Management
- Office Management
- Negotiation
- Payroll
- Account Management
- Accounts Payable
- Property Leasing
- B2B Sales
- Customer service
- Sales
- Leadership
- Communication skills
- Fair Housing regulations
- QuickBooks
Certification
- Licensed Property Manager
- Real Estate License
- Residential Builders License
Awards
Property Manager of the Quarter - January 2010
Timeline
Real Estate Agent
NorthGroup Real Estate
02.2021 - Current
Director of Marketing
R&R of Lake Wylie, LLC
05.2018 - 03.2021
Real Estate Agent
Weichert Realty Sally Awad Group
06.2013 - 12.2018
Property Manager
David Drye Co.
03.2004 - 05.2013
Business Administration - Business Administration And Management
Erskine College
High School Diploma -
Rock Hill High School
- Licensed Property Manager
- Real Estate License
- Residential Builders License
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