Melissa Smith
Plain,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Information Technology Manager with 30 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Director
Ferguson Mechanical
06.2021 - Current
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support network operations.
- Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
IT Manager
Superior products
09.1994 - 12.2020
- Responsibilities: -Application support and training of 3 systems, distribution, rental and propane software, including Epicor Eclipse, Point of Rental. -Hardware support including DR planning on exchange, gps and above unix servers -Desktop hardware and software support, windows 2000-10, Microsoft Office for 150 users -Phone and voicemail support including voip, potts lines and cell phones -WiFi router, access point support -Audio/visual equipment deployment and instillation -Credit card processing, including online, and terminal base -Possuem Sewer Camera system support -Cisco network fiber switches, routers -Wide area network, including mpls and point to point connections -Billing and contracts of all above activities -Exchange and active directory support -Milestone security software -Process improvement, utilizing technology
A&B manufacturing
10.1992 - 09.1994
- Bookkeeping, position, I was in charge of accounts payable, receivable, payroll, taxes for a small manufacturing factory.
Education
Bachelor of Science - Accounting And Business Management
Central Ct State Collage
01.1992
Associates degree in accounting and business administration -
Tunxis community collage
01.1991
Communication Skills
I currently manage and prioritize the needs of 200 employees, application/windows support to laptop/desktop/cell phone support.
Leadership Experience
- Employee of the month award
- Logistics Chairperson 2012-2024 Plainville Relay for Live
- Plainville Soccer club coach
- Chairperson Louis Toffolon book fair 2011-2014
References
- Judy Buchholz, SPDI Controller, 860-378-3949
- Tom Lacourciere, SPDI Sales Manager, 860-621-3621
- Kelly Jackson, Territory Manager, Heartland Payment Systems, 860-490-6148
- Dusty Kilgore, Sr. Account Executive, Connecticut Computer Service, 860-276-1285
- Eric Moore, CPE-Account Executive, Frontier Communications, 203-996-6828
Certification
- Lean Six Sigma Certification
Timeline
IT Director
Ferguson Mechanical
06.2021 - Current
IT Manager
Superior products
09.1994 - 12.2020
A&B manufacturing
10.1992 - 09.1994
Bachelor of Science - Accounting And Business Management
Central Ct State Collage
Associates degree in accounting and business administration -
Tunxis community collage