Melissa Smith
Leander,TX
Summary
Detail-oriented and results-driven leader with 8 years of comprehensive experience in the retail industry, known for optimizing operational efficiency and delivering exceptional customer service. A dedicated caregiver with 12 years of hands-on experience supporting a special needs son, demonstrating strong problem-solving skills, empathy, and resilience. Seeking to leverage my extensive background and skills in a dynamic position with a reputable company, with a focus on further developing my expertise and contributing to organizational success.
Overview
22
22
years of professional experience
Work History
Style Consultant
Target
10.2022 - 04.2024
- Greeted all guests with warm smile and asked open-ended questions to better understand his or her needs.
- Promoted ongoing sales, promotions and upcoming events, boosting sales.
- Maintained inventory and backstock by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Monitored security and prevented loss of valuable merchandise.
- Merchandised store inventory in seasonal and brand displays.
- Accepted and processed customer payments.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Stayed on top of current fashion trends and revamped stock according to updates.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
Store Manager
Old Navy, Gap
01.2002 - 09.2010
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Education - Child Development
Austin Community College
Austin, TXLicense - Real Estate
Real Estate
Austin, TX2000
High School Diploma -
Leander High School
Leander, TX05.1998
Skills
- Brand Awareness
- Merchandise planning
- Styling understanding
- Product Knowledge
- Understanding of textures
- Merchandising abilities
- Money Handling
- Understanding of colors
- Loss prevention strategies
- Retail Operations
- Product expertise
- Documentation skills
Timeline
Style Consultant
Target
10.2022 - 04.2024
Store Manager
Old Navy, Gap
01.2002 - 09.2010
Associate of Education - Child Development
Austin Community College
License - Real Estate
Real Estate
High School Diploma -
Leander High School