Summary
Overview
Work History
Skills
References
Timeline
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MELISSA SMITH

Clatskanie,OR

Summary

Insightful Manager with 10+ years directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Market Training Manager

Pacific Bells Inc
Kelso
03.2008 - 02.2021
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
  • Controlled cost and optimized spending via restructuring of budgets for labor, capitol assets, inventory purchasing and technology upgrades
  • Reduced safety incidents by 65% by training and teaching risk management techniques, hazard identification, quality checks and documentation
  • Alternated training methods to strengthen learning opportunities and enhance program success
  • Successfully ran a 1.8 million dollar restaurant while providing support to other restaurants, while maintaining or exceeding all required green metrics
  • Managed 30+ employees and leaders

Skills

  • Customer Service
  • Ability to Work Under Pressure
  • Leadership
  • Fast Learner
  • Adaptability
  • Management Skills
  • Organizational Skills
  • Contract Negotiation
  • Employee Recruitment & Retention
  • Pos knowledge
  • Cash Management
  • Writing schedules
  • New Employee Training
  • Leadership training
  • New hire on-boarding
  • Coaching and Mentoring

References

References available upon request.

Timeline

Market Training Manager

Pacific Bells Inc
03.2008 - 02.2021

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MELISSA SMITH