Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Smith

Kewaskum,WI

Summary

Dynamic and results-oriented professional with a proven track record at Wisconsin State Public Defenders Office, adept in multitasking and organization, and outstanding communication skills. Excelled in fostering client relationships and streamlining operations, achieving significant improvements in efficiency. Skilled in computer applications and interpersonal interactions, consistently delivering above expectations.

Overview

19
19
years of professional experience

Work History

Intern

Wisconsin State Public Defenders Office
09.2024 - Current
  • Interviewed indigent defendants
  • Writes social histories
  • Drafts Court Memorandums
  • Created an Alternative to Revocation Memorandum
  • I reviewed treatment records, pre-sentence investigations, and evaluations.
  • Collection of character letters
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Head Server

The Twisted Pair
03.2024 - Current
  • Model's strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Train new staff on restaurant operations and policies to strengthen performance.
  • Uses communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintains a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Monitor's staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Collaborates with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Creates monthly staffing schedules

District Manager

General Beverage Sales
12.2019 - 11.2023
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Prepared sales presentations for clients showing success and credibility of products.

Salesperson

Breakthru Beverage
08.2018 - 11.2019
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Stayed current on company offerings and industry trends.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.

General Manager

Camp Dundee
05.2017 - 08.2018
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed all front and back of house staff and operations
  • I was responsible for ordering all restaurant supplies ie. food, beverages, and supplies
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Patient Service Representative

Wheaton Franciscan Healthcare
03.2006 - 06.2014
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Used Epic to schedule appointments.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Education

Bachelors - Human Service's Leadership

University of Wisconsin, Oshkosh
Oshkosh, WI
12-2024

Associates of Applied Science And Arts - General Studies

University of Wisconsin, Washinton County
West Bend, WI
05-2016

Skills

  • Teamwork and Collaboration
  • Fast Learner
  • Problem-Solving
  • Computer Skills
  • Multitasking and Organization
  • Goal-oriented mindset
  • Interpersonal and Social Skills
  • Attention to Detail
  • Creative and Resourceful
  • Outstanding communication skills
  • Flexible Schedule
  • Client Relationships
  • Professionalism and Etiquette

Timeline

Intern

Wisconsin State Public Defenders Office
09.2024 - Current

Head Server

The Twisted Pair
03.2024 - Current

District Manager

General Beverage Sales
12.2019 - 11.2023

Salesperson

Breakthru Beverage
08.2018 - 11.2019

General Manager

Camp Dundee
05.2017 - 08.2018

Patient Service Representative

Wheaton Franciscan Healthcare
03.2006 - 06.2014

Bachelors - Human Service's Leadership

University of Wisconsin, Oshkosh

Associates of Applied Science And Arts - General Studies

University of Wisconsin, Washinton County
Melissa Smith