MELISSA SMITH
4700 MILGEN RD, COLUMBUS APT F1,GA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proactive in identifying opportunities for technological enhancements and implementing effective solutions. Demonstrates adeptness in leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience in [Area] and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Transport Driver
Care Master Medical
05.2019 - Current
- Transported and safely delivered medical items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Assisted in training technicians, medical students or other staff members.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
Customer Service Representative
SAGILITY
11.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Patient Care Advocate
TTEC
03.2023 - 02.2024
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Care Agent
The World of Hyatt
05.2022 - 01.2023
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Coordinated with front desk staff to maintain maximum occupancy.
Flood Team Customer Service Representative
FEMA
01.2021 - 05.2022
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Staffing Coordinator
Kforce Staffing
01.2021 - 03.2021
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Maintained availability of professional talent needed to meet business objectives.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Worked with human resources teams to align staffing decisions with regulatory standards.
Inbound Customer Service Representative
MCI Telecommunications
05.2020 - 01.2021
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Maintained accurate records of incoming calls in internal database.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Retail Sales Associate
TJ Maxx
02.2019 - 05.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Associate of Science - Computer Tech | Medical Coding
Brown Mackie College - Atlanta
Atlanta, GABusiness / CNA | Home Health -
Job Corps Center
High School Diploma -
Penn Foster High School
Skills
- Maintenance & Repair
- Training & Development
- Organizational Skills
- Supervision & Leadership
- Microsoft Office expertise
- Credit Card Payment Processing
- Data Entry
- Creative Problem Solving
- Multitasking and Prioritization
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Office Equipment Proficiency
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Data Evaluation
- System Implementation
- Business Development Understanding
- Clerical Support
- Senior Leadership Support
Certification
- PPE Training
- CPR
- Certified Medical Assistant
- Patient Care Specialist
Education and Training
other,other,other
Timeline
Customer Service Representative
SAGILITY
11.2023 - 01.2025
Patient Care Advocate
TTEC
03.2023 - 02.2024
Customer Care Agent
The World of Hyatt
05.2022 - 01.2023
Flood Team Customer Service Representative
FEMA
01.2021 - 05.2022
Staffing Coordinator
Kforce Staffing
01.2021 - 03.2021
Inbound Customer Service Representative
MCI Telecommunications
05.2020 - 01.2021
Medical Transport Driver
Care Master Medical
05.2019 - Current
Retail Sales Associate
TJ Maxx
02.2019 - 05.2020
Business / CNA | Home Health -
Job Corps Center
High School Diploma -
Penn Foster High School
Associate of Science - Computer Tech | Medical Coding
Brown Mackie College - Atlanta
Similar Profiles
Rahwa Kahsay YgzawRahwa Kahsay Ygzaw
Personal Assistant (Support Worker) at Sawtell Catholic Care (Master Christi Residential Aged Care) )Personal Assistant (Support Worker) at Sawtell Catholic Care (Master Christi Residential Aged Care) )
Elijah MiddletonElijah Middleton
non emerengy driver at Master Care Non Eemeregy driversnon emerengy driver at Master Care Non Eemeregy drivers
SHIKHA ROBYSHIKHA ROBY
Healthcare assistant at Master careHealthcare assistant at Master care