Melissa Smith
Laurel Hill,NC
Summary
Accomplished Registered Nurse Case Manager with a proven track record at Scotland Healthcare System, adept in care coordination and patient advocacy. Demonstrates strong clinical judgment and emotional awareness, enhancing patient outcomes by over 30%. Skilled in EMR/EHR and fostering interdisciplinary collaboration, ensuring high-quality, patient-centered care.
Skilled nursing professional with strong background in patient care coordination and healthcare management. Demonstrates expertise in clinical assessment, discharge planning, and patient advocacy. Known for fostering team collaboration, adapting to evolving needs, and delivering meaningful outcomes. Equipped with excellent communication skills, critical thinking, and ability to navigate complex healthcare systems.
Overview
10
10
years of professional experience
Work History
Registered Nurse Case Manager
Scotland Healthcare System
03.2023 - Current
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Administered medications and treatments as prescribed by physicians.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
RN Supervisor
NC Dept. of Public Safety
04.2018 - 03.2019
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Promoted a culture of continuous improvement within the nursing department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Maintained regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
RN
Maxim Staffing
11.2017 - 03.2018
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Administered medications and treatments as prescribed by physicians.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
RN Supervisor
NC Dept. of Public Safety
05.2015 - 11.2017
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Successfully managed resources within budget constraints while maintaining high-quality care standards for all patients served in the unit.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School Diploma -
Scotland High School
Laurinburg, NCBachelor of Science - BSN
St Andrews University
Laurinburg, NC09-2025
Associate of Science - Registered Nurse
Sandhills Community College
Pinehurst, NC05-2007
LPN - LPN
Richmond Community College
Hamlet, NC08-1993
Skills
- Direct patient care
- Goal setting
- Care coordination
- EMR / EHR
- Case evaluation
- Patient assessments
- Home care management
- Staff management
- Service coordination
- Mental health support
- Recruitment
- Ethical considerations
- Patient care planning
- Resource utilization
- Cardiac monitoring
- Clinical assessment
- Emotional awareness
- Patient management
- Patient advocacy
- Palliative care
- Case management
- Staff education and training
- HIPAA compliance
- Medication management
- Training staff
- Intake and discharge
- Relationship building
- Attention to detail
- Monitoring vital signs
- Healthcare personnel supervision
- Strong clinical judgment
- Emergency care
- Preventive healthcare
- First aid
- Procedure room preparation
- Nonviolent crisis intervention (NVCI)
- Student precepting
- Decision-making
- Cardiac monitors
- Procedure assistance
Timeline
Registered Nurse Case Manager
Scotland Healthcare System
03.2023 - Current
RN Supervisor
NC Dept. of Public Safety
04.2018 - 03.2019
RN
Maxim Staffing
11.2017 - 03.2018
RN Supervisor
NC Dept. of Public Safety
05.2015 - 11.2017
High School Diploma -
Scotland High School
Bachelor of Science - BSN
St Andrews University
Associate of Science - Registered Nurse
Sandhills Community College
LPN - LPN
Richmond Community College
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