Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Smith

Decatur,TN

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in store operations and customer assistance. Proven track record in boosting sales through innovative merchandising strategies and fostering teamwork. Adept at problem-solving and enhancing brand awareness, while maintaining a keen attention to detail and strong communication skills.

Overview

2025
2025
years of professional experience

Work History

Apparel Team Lead

Walmart
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Built merchandise displays following company work processes.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Assisted in implementation and maintenance of planograms.
  • Opened and closed store under specific direction of store manager.
  • Boosted sales performance through regular team training sessions on effective selling techniques and product features.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
  • Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
  • Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
  • Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
  • Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
  • Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
  • Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Digital Team Lead

Walmart
03.2024 - 02.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced workplace culture through teamwork and effective communication.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Education

LPN Vocational Degree - Nursing

Northeast Community College
Rainsville, AL
08.2010

Skills

  • Store operations
  • Brand awareness
  • Fashion trend analysis
  • Teamwork
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Adaptable and flexible
  • Excellent communication

Timeline

Digital Team Lead

Walmart
03.2024 - 02.2025

Apparel Team Lead

Walmart

LPN Vocational Degree - Nursing

Northeast Community College

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Melissa Smith