Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Smith

Colchester,VT

Summary

Detail-oriented and customer-focused Optician with 15 years of experience in a fast-paced medical office setting. Adept at managing multiple tasks, including coordinating appointments, maintaining accurate patient records, and assisting patients with eyewear selection. Proven ability to work collaboratively with doctors and medical staff to ensure seamless service delivery and exceptional patient satisfaction. Committed to maintaining a high standard of professionalism, efficiency, and quality care in a dynamic, fast-paced office environment.

Overview

24
24
years of professional experience

Work History

Licensed Dispensing Optician

The Optical Center
08.2022 - 02.2025
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.

Licensed Optician

Heritage Eye Care and Optical: Todd Page OD
04.2009 - 08.2022
  • Understanding of medical terminology to effectively communicate with doctors, patients, and other healthcare professionals.
  • Ability to schedule patient appointments, manage calendars, and coordinate with medical staff to ensure efficient patient flow and minimal wait times.
  • Experience using EHR systems to update patient information, track medical histories, and ensure all records are accurate and up to date.
  • Knowledge of insurance policies, including verifying patient insurance coverage, processing claims, and handling patient billing inquiries.
  • Strong interpersonal skills to interact with patients in a friendly, professional, and empathetic manner, addressing any concerns or questions they may have.
  • Adherence to patient confidentiality guidelines and HIPAA regulations to safeguard sensitive patient information.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment, ensuring deadlines are met and patient needs are addressed promptly.
  • Quick thinking and troubleshooting when issues arise, such as scheduling conflicts or patient concerns, while maintaining a positive office environment.
  • Ability to work effectively with physicians, nurses, and other administrative staff to provide seamless patient care and support.
  • High level of accuracy in entering patient data, processing billing information, and scheduling appointments to ensure smooth operations and avoid errors.
  • Capable of handling various office tasks (answering phones, filing, assisting with patient inquiries, etc.) simultaneously without compromising quality of work.
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Recommended lenses, lens coatings and frames to suit client needs.
  • Conducted preliminary screening examinations including external examination, central and peripheral visual fields and color vision tests.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Supervisor

Barnes & Noble
01.2001 - 07.2008
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.

Education

Some College (No Degree) - Nursing

Hunter College
New York, NY

Skills

  • Multi-tasking: Skilled at handling multiple tasks simultaneously, such as answering phones, assisting patients, managing appointments, and processing paperwork without sacrificing quality
  • Attention to Detail: Ability to accurately document patient information, follow medical protocols, and ensure all patient records are updated and error-free
  • Problem Solving: Quick to identify issues and find solutions in real-time, whether it’s scheduling conflicts, patient concerns, or troubleshooting administrative challenges
  • Knowledge of Office Software and Systems: Proficient in using Electronic Health Records (EHR), appointment scheduling software, and other medical office technology to manage patient data and appointments efficiently
  • Customer Service Excellence: Consistently providing outstanding customer service, addressing patient needs promptly, and ensuring a positive, comfortable experience in a fast-paced environment

Timeline

Licensed Dispensing Optician

The Optical Center
08.2022 - 02.2025

Licensed Optician

Heritage Eye Care and Optical: Todd Page OD
04.2009 - 08.2022

Supervisor

Barnes & Noble
01.2001 - 07.2008

Some College (No Degree) - Nursing

Hunter College

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