Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Smith

Madison

Summary

Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.

Overview

16
16
years of professional experience

Work History

Program Supervisor

Beck Community Center
02.2019 - 04.2025
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
  • Provided ongoing direction and leadership for program operations.

Customer Service Representative/ Supervisor

Alliant Energy
10.2013 - 12.2018
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Aldi Foods
04.2014 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Help Desk Support Specialist

State of Wisconsin
01.2009 - 08.2011
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.

Education

Associate of Applied Science - Business Administration And Management

Purdue Global
Lafayette, IN
04-2026

High School Diploma -

East High School
Madison, WI
05-1992

Skills

  • Staff training
  • Staff development
  • Document management
  • Office administration
  • Persuasive communication style
  • Interviewing skills
  • Fundraising coordination
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Accomplishments

  • Documented and resolved

.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Program Supervisor

Beck Community Center
02.2019 - 04.2025

Cashier

Aldi Foods
04.2014 - 03.2016

Customer Service Representative/ Supervisor

Alliant Energy
10.2013 - 12.2018

Help Desk Support Specialist

State of Wisconsin
01.2009 - 08.2011

Associate of Applied Science - Business Administration And Management

Purdue Global

High School Diploma -

East High School

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