Melissa Smith
Springfield,WV
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Diligent with solid background in packaging tasks. Proven expertise in efficiently organizing and preparing items for shipment, ensuring accuracy and quality control. Demonstrated ability in maintaining clean and safe work environment and collaborating effectively with team members.
Overview
28
28
years of professional experience
Work History
Packer/Order Picker
Amazon
Clear Brook, VA
10.2022 - 06.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Landscaper
Brightview Landscaping
Chantilly, VA
08.2021 - 02.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
Server
On The Boarder
Fairfax, VA
07.2019 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Appointment Scheduler/Receptionist
Blue Ridge Veterinary Associates. Veterinary Marketing
Purcellville, VA
01.2019 - 03.2020
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Set up appointments with interested customers according to schedule availability.
CATERING SPECIALS/CUSTOMER CARE
FRONTIER MANAGEMENT
FAIRFAX, VA
03.2018 - 07.2019
- Direct point of contact with all customers through all stages from initial contact, proposal negotiations and finalized booking of catering and event sales. Event coordination and management of staff, vendors and clients.
- Accomplished, results-driven customer service professional known for consistently providing high-end customer services, and leading teams to ensure customer satisfaction at each step. Actively oversees the work of team members to ensure delivery of exceptional services and assistance, in accordance with set protocols.
- Top-performing Customer Service Specialist with a verifiable track record of success handling escalated customer support issues. Effectively able to analyze customers’ information and needs, and provide them with correlating problem-solving assistance and support.
- Effective team player with proven success in working collaboratively to obtain the best results. Skilled communicator known for interacting with difficult clients in an optimistic manner.
Server/Banquet Server
Landry’s, Seafood Restaurant
Kemah, TX
03.2012 - 02.2017
- Run food from the kitchen to the banquet hall on demand
- Assist with food and table prep before the event begins
- Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
- Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs
- Communicate with banquet supervisor as well as other servers and event organizers
- Serve alcoholic plan, prepare and deliver instructional activities that facilitate active learning experiences.
- Develop schemes of work and lesson plans.
- Establish and communicate clear objectives for all learning activities.
- Prepare classroom for class activities.
- Plan, prepare and deliver instructional activities that facilitate active learning experiences.
- Develop schemes of work and lesson plans.
- Establish and communicate clear objectives for all learning activities.
- Prepare classroom for class activities.
- And non-alcoholic beverages
- Open wine and take drink orders
- Clean up venue after event ends and assist with inventory, food storage and other closeout tasks
Server
South Shore Grill
League City, TX
09.2008 - 10.2009
- Familiarizing guest with menu and daily specials, accurately recording food, and drink orders running and multi-course meals and tallying bills
- Serve wine, bottled or draft beer, liquor, and mixed drinks.
- Collect payments for beverages and balance cash receipts at end of shift.
Teacher
Seabrook Children’s Academy
Seabrook, TX
02.2008 - 02.2009
- Instruct children in activities designed to promote social, physical and intellectual growth needed for primary school in a daycare center
- Plan, prepare and deliver instructional activities that facilitate active learning experiences.
- Develop schemes of work and lesson plans.
- Establish and communicate clear objectives for all learning activities.
- Prepare classroom for class activities.
Server/bartender
Mighty Mikes
Sterling, VA
01.2006 - 09.2008
- Verify patrons’ identification to verify age requirements for alcohol purchases.
- Limit issues related to customer intoxication by refusing to serve patrons or requesting taxis to transport intoxicated patron’s home.
- Clean bar and work area, and stock bar with alcohol, mixers, garnishes and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands.
- Collect payments for beverages and balance cash receipts at end of shift.
Office Assistant
BMN air systems
Sterling, VA
09.2003 - 03.2005
- Answer six-line phone system and direct calls as required
- Design and maintain filing and storage systems in the office Schedule travel arrangements for senior executives as well as clients, when applicable.
- Greet clients and vendors upon arrival and direct them to appropriate offices Maintain office supply inventory Retrieve documents and files when requested Assist HR with sorting and collating resumes
- Read and route incoming mail and process outgoing mail
- Light accounting duties
- Create, edit, and update spreadsheets
Head Dishwasher
Stofford House
Marshall, TX
01.1997 - 08.2003
- Collect soiled dishes from dining areas and transport them to the kitchen
- Ensure that soiled dishes are stacked properly so that they can be picked easily for washing purposes
- Mix liquid soap and ensure that sponges are properly immersed in the liquid
- Clean dishes and flatware with water in order to clear them of dirt
- Place washed dishware and flatware on drying racks
- Use drying cloth to dry dishes and flatware completely
- Load soap and water into dishwashers
- Place dishes appropriately in the dishwasher
- Switch dishwasher on for the right amount of time and keep a watch on the timer
- Remove washed dishes from the dishwasher and make arrangements to dry them if needed
- Stack dishes properly in cupboards
- Maintain kitchen work areas and receive and store kitchen supplies
Education
High School Diploma - General studies, student Council
Jefferson High School
Jefferson, TX01.2003
Cosmetology - Cosmetology
Heritage Institute
Manassas, VA09-2008
Associate of Science - Medical Assistant
Penn Foster Career School
Scranton, PA03-2029
Skills
- Team player
- Server Etiquette
- Upselling Pairing
- Wine Attentive
- Customer Service
- Multi-task
- Demonstrated sound work ethics
- Self-motivation, initiative with a high level of energy
- Able to inspire, comfort, build self-esteem
- Excellent communication skill (children and parent oriented)
- Ability to listen to children and parents
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Packer/Order Picker
Amazon
10.2022 - 06.2025
Landscaper
Brightview Landscaping
08.2021 - 02.2023
Server
On The Boarder
07.2019 - 05.2022
Appointment Scheduler/Receptionist
Blue Ridge Veterinary Associates. Veterinary Marketing
01.2019 - 03.2020
CATERING SPECIALS/CUSTOMER CARE
FRONTIER MANAGEMENT
03.2018 - 07.2019
Server/Banquet Server
Landry’s, Seafood Restaurant
03.2012 - 02.2017
Server
South Shore Grill
09.2008 - 10.2009
Teacher
Seabrook Children’s Academy
02.2008 - 02.2009
Server/bartender
Mighty Mikes
01.2006 - 09.2008
Office Assistant
BMN air systems
09.2003 - 03.2005
Head Dishwasher
Stofford House
01.1997 - 08.2003
High School Diploma - General studies, student Council
Jefferson High School
Cosmetology - Cosmetology
Heritage Institute
Associate of Science - Medical Assistant
Penn Foster Career School