Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA SMITH

Augusta,GA

Summary

Dynamic professional with extensive experience in customer service and team leadership at Heights Finance. Proven track record in enhancing operational efficiency and driving staff development. Skilled in financial management and complex problem-solving, consistently achieving strategic goals while fostering strong relationships with clients and team members. Committed to delivering exceptional service and results.

Overview

7
7
years of professional experience

Work History

ASSIANT BRAMCH MANAGER

Heights Finance
11.2024 - Current
  • Assisted in developing operational strategies to enhance team productivity and efficiency.
  • Supported project management initiatives by coordinating schedules and resources effectively.
  • Collaborated with cross-functional teams to streamline communication and workflow processes.
  • Contributed to inventory management by tracking supplies and ensuring timely replenishment.
  • Engaged in staff training sessions to improve service quality and operational standards.
  • Maintained accurate documentation of procedures and policies for streamlined operations.

UNIVESAL BANKER

QUEENSBOROUGH NATIONAL BANK AND TRUST
10.2023 - 10.2024
  • Assisted clients with account inquiries and transaction processes.
  • Processed deposits, withdrawals, and loan applications efficiently.
  • Educated customers on various banking products and services.
  • Collaborated with team members to enhance customer service experiences.
  • Resolved customer issues promptly to ensure satisfaction and retention.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.

Member Service Representative

SRP Federal Credit Union
09.2021 - 10.2023
  • Assisted members with account inquiries, ensuring prompt and accurate responses.
  • Resolved customer complaints, enhancing overall member satisfaction and service quality.
  • Processed transactions efficiently, maintaining accuracy in financial dealings.
  • Educated members on available services, promoting engagement and utilization of offerings.
  • Collaborated with team members to improve workflow efficiency and service delivery standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Adapted quickly to new policies and procedures, ensuring compliance in daily operations.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

BRANCH MMANAGER

Heights Finance
02.2019 - 08.2021
  • Directed daily branch operations, ensuring compliance with company policies and procedures.
  • Led team meetings to enhance communication and align goals across departments.
  • Implemented training programs for staff, improving service delivery and operational efficiency.
  • Analyzed branch performance metrics, identifying areas for improvement and strategic growth.
  • Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
  • Developed and implemented process improvements, resulting in streamlined workflows and increased productivity.
  • Mentored junior staff, fostering skill development and promoting a collaborative team environment.
  • Analyzed performance metrics to identify areas for enhancement, driving continuous improvement initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

GED -

Oconee Fall Line Technical College
Sandersville, GA
04-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Financial management

Timeline

ASSIANT BRAMCH MANAGER

Heights Finance
11.2024 - Current

UNIVESAL BANKER

QUEENSBOROUGH NATIONAL BANK AND TRUST
10.2023 - 10.2024

Member Service Representative

SRP Federal Credit Union
09.2021 - 10.2023

BRANCH MMANAGER

Heights Finance
02.2019 - 08.2021

GED -

Oconee Fall Line Technical College

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MELISSA SMITH