Melissa Smith
Atlanta,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
General manager
Wendys Restaurant
Atlanta, GA
11.2002 - 08.2025
- Managed daily operations for a high-volume fast-food restaurant.
- Supervised staff to ensure efficient service and customer satisfaction.
- Implemented training programs for new employees and ongoing staff development.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Developed marketing strategies to promote menu items and increase customer traffic.
- Analyzed sales reports to identify trends and improve operational effectiveness.
- Coordinated with vendors to negotiate contracts and secure favorable terms.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Open Campus
College Park, GASkills
- Operations management
- Budgeting
- Sales analysis
- Staff training
Certification
I became a training store I also am sersafe certified and i’m also a certified proctor
Timeline
General manager
Wendys Restaurant
11.2002 - 08.2025
Open Campus