Melissa Smith
Kewaskum
Summary
Dedicated human services professional specializing in juvenile mental health and legal documentation. Expertise in case coordination, trauma-informed care, and fostering collaboration among mental health providers, attorneys, and families to support positive outcomes for clients.
Overview
6
6
years of professional experience
Work History
Client Services Specialist-Juvenile Division
Wisconsin State Public Defender's Office
Wauwatosa
01.2025 - Current
- Conducted client interviews and gathered psychosocial histories to inform legal proceedings for court-involved youth.
- Meet with clients in home and in secure detention settings to provide support and assistance
- Contact family members, friends, teachers, and additional support individuals for character letters
- Review treatment records, evaluations, and confidential documentation.
- Draft court memorandums, social histories, and mitigation-related documents.
- Assist attorneys with case preparation while maintaining strict confidentiality.
- Coordinate with mental health providers and court-related services.
- Managed multiple cases simultaneously, ensuring adherence to court and agency deadlines.
Head Server
The Twisted Pair
Adell
03.2024 - 01.2025
- Supervised dining room staff, maintaining high standards of customer service and satisfaction.
- Led and mentored serving staff, ensuring consistent, high-quality service delivery.
- Coached and provided feedback to develop team skills and enhance service quality.
- Create monthly staffing schedules and monitor staff performance.
- Resolve guest concerns using strong communication and problem-solving skills.
Legal Intern
Wisconsin State Public Defender's Office
Waukesha
09.2024 - 12.2024
- Interviewed indigent defendants to compile comprehensive personal and social histories for case documentation.
- Prepared detailed social histories and court memorandums for sentencing outcomes
- Drafted alternatives to revocations, providing critical support for defense strategies.
- Assessed treatment records to ensure compliance with legal standards
- Collected and organized character letters along with relevant supporting documentation.
District Manager
General Beverage Sales
Oshkosh
12.2019 - 11.2023
- Provided leadership oversight across multiple locations within the district.
- Supervised and coached sales teams to meet performance and revenue goals.
- Managed operations and process flows while enhancing customer engagement strategies.
- Identified growth opportunities to expand client relationships and drive revenue.
- Coordinated regional marketing efforts, boosting brand presence across multiple channels.
- Built and maintained strong relationships with vendors and community partners.
Education
Bachelor of Human Services Leadership -
University of Wisconsin-Oshkosh
800 Algoma Blvd. Oshkosh, WI. 5490112-2024
Associate of Applied Science and Art -
University of Wisconsin-Washington County
400 S. University Dr, West Bend, WI. 5309501-2016
Skills
- Child behavioral health
- Case management
- Treatment coordination
- Case Coordination
- Mental health systems
- Public Mental Health Programs
- SED awareness
- Program oversight
- Family support advocacy
- Interdisciplinary collaboration
- Leadership & Staff Supervision
- Team leadership
- Record documentation
Timeline
Client Services Specialist-Juvenile Division
Wisconsin State Public Defender's Office
01.2025 - Current
Legal Intern
Wisconsin State Public Defender's Office
09.2024 - 12.2024
Head Server
The Twisted Pair
03.2024 - 01.2025
District Manager
General Beverage Sales
12.2019 - 11.2023
Bachelor of Human Services Leadership -
University of Wisconsin-Oshkosh
Associate of Applied Science and Art -
University of Wisconsin-Washington County