Melissa Smith
Madison,WI
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Hospital Social Worker
Mercy One Oakland Medical Center
Oakland , NE
02.2014 - 05.2020
- Guided clients in development of skills and strategies for dealing with individual problems.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Gathered community resources and coordinated referrals to obtain services.
- Maintained confidential case documentation.
- Maintained thorough case history records and wrote detailed reports.
Call Center Manager
Alliant Energy
Madison, Wisconsin
09.2012 - 12.2013
- Set and managed performance benchmarks for call center employees.
- Assisted in budget preparation and assessment for call center needs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Social Work
Kaplan University
Online05.2017
High School Diploma -
East High School
Madison WI05.1989
Skills
- People skills
- Active listening
- Relationship building
- Problem resolution
Additional Information
- Hard Working
- Computer and Technology Skills
- Very Approachable
- Great Delegation Skills
Timeline
Hospital Social Worker
Mercy One Oakland Medical Center
02.2014 - 05.2020
Call Center Manager
Alliant Energy
09.2012 - 12.2013
High School Diploma -
East High School
Bachelor of Science - Social Work
Kaplan University