Melissa Smith
Business Partner
Austin,TX
Summary
It's about the "both and" - behind the scenes and on stage, supporting and leading, operational and strategic. Excellent reputation of being the trusted, go-to partner that leaders want by their side. A responsible team player that will rise to any challenge, deliver with joy, and empower everyone to reach their maximum potential. Embodiment of the motto "see a need, fill a need".
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Chief of Staff & Executive Business Partner
TaskUs
Austin, TX
11.2018 - 03.2024
- Optimized recruiting processes through technology and streamlined candidate screening.
- Enabled cost-saving measures via resource reductions, staff reallocation, and streamlined offboarding.
- Promoted collaborative strategic alignment by synchronizing departmental goals with the company vision.
- Enhanced performance management by coaching CXOs and direct reports on prioritization, delegation, and conflict resolution.
- Championed employee culture programs, fostering personal growth and career advancement (Women's and Wellness ERG lead).
- Managed employee relations professionally, resolving conflicts while maintaining confidentiality.
- Designed and implemented administrative support policy, including hiring and development sessions.
- Managed communication initiatives, crafting materials for various meetings and updates.
- Designed global event strategies, overseeing agendas, speakers, logistics, and communications.
- Served as Executive proxy, managing meetings, emails, calendar, HR, and budget.
- Tools: Google Suite, Zoom, Workday, Salesforce, Asana, Concur, Oracle, DocuSign.
Executive Business Partner, Engineering
LinkedIn / Lynda.com
Santa Barbara, CA
04.2013 - 11.2018
- Business Partner between executive, direct report's, HRPB, Finance, and stakeholders
- Executed people projects - employee voice survey, OKR's, culture initiatives, promotions, reductions
- Managed expense reports, purchase requisitions & multi-million dollar budget
- Content creation and logistics for All Hands, offsites, & staff meetings
- Managed purchase requisitions & issue purchase orders for Technology related CapEx & OpEx (saved $1M+ annually in OpEx spend through contract negotiation)
- Tools: Google Workspace, O365, JIRA, Slack, Adobe Suite, Trello
Executive Assistant, CEO
Lynda.com
Santa Barbara, CA
07.2011 - 04.2013
- Liaison between the CEO, department heads, board members, & external contacts
- Executive proxy - email & correspondences
- Collaborated on presentations/reports for All Hands & board meetings
- Confidentiality in complex calendar management, travel, and personal support
Education
Bachelor of Arts - Liberal Studies
California State University - Channel Islands
Camarillo, CA 01.2005 - 05.2008
Skills
Employee Relations
Accomplishments
- Talent Acquisition: Oversaw hires for CEO, CFO, CCO, & President
- DEI: Spearheaded 150+ person culture program, achieving NPS of 68
- Process Improvement: Streamlined global leader email system for faster responses
- Learning & Development : designed administrative policy & training
- Organizational Design : Set up business development structure
- Confidential Communication: Coordinated with Executives, Board Members, & stakeholders during IPO, contributed to S-1 & Roadshow script, Nasdaq liaison for $TASK launch & bell ringing
Timeline
Chief of Staff & Executive Business Partner
TaskUs
11.2018 - 03.2024
Executive Business Partner, Engineering
LinkedIn / Lynda.com
04.2013 - 11.2018
Executive Assistant, CEO
Lynda.com
07.2011 - 04.2013
Bachelor of Arts - Liberal Studies
California State University - Channel Islands
01.2005 - 05.2008