Melissa Smock
Ault,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Loveland, CO
11.2023 - Current
- Greeting and checking in Veterans as they arrive for appointments.
- Based on the clinic daily needs, manage administrative information among the staff, patient, patient caregivers and their representatives.
- Verifying and updating demographic and insurance information.
- Scheduling initial and follow up appointments, as well as managing rescheduling needs in accordance to national scheduling guidelines.
- Support Veteran care by and tracking, reviewing, and responding to electronic orders, and consults.
- Answering phones and relaying messages to clinical staff.
- Consult with clinical staff when processing physician scheduling and administrative orders.
Patient Access Service Representative
Banner Fort Collins Medical Center
FORT COLLINS, CO
01.2015 - 10.2023
- Greet and admit patients and visitors for emergency department, labor and delivery, in-patient and out-patient surgeries, and out-patient lab work and radiology.
- Verify patient identity, confirm patient demographics, obtain electronic consent and assist patients with access to hospital portal.
- Responsible for obtaining current insurance, verification, creating patient estimates, and collection of patient liability. Completes MSP questionnaires.
- Address patients and visitors professionally, efficiently, and empathetically, demonstrate warm, approachable demeanor and keep the waiting area orderly, presentable, and inviting.
- Manage incoming telephone calls and direct callers to appropriate department or patient.
- Perform phone pre-registration for elective scheduled procedures and surgeries: verify demographic, insurance, authorization, and review patient liability.
- Train newly hired team members on computer system, policies, procedures, regulations, and organizational flow.
Billing Specialist
First Professional Services
Loveland, CO
09.2012 - 02.2014
- Lead account representative for Orthopaedic Specialist office. Fully oversaw account from claim submission, payment posting, insurance follow/appeals, to patient inquiries regarding statements.
- Accounts receivable: payment posting, adjustments, take backs, and refunds.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Prepared and submitted appeals or reconsideration requests on denials or non-payments for commercial insurances and Medicare.
- Worked aged reports to identify outstanding claims, researched individual claims, and submitted appeals to insurance companies.
Education
Bachelor of Science - Exercise Science
Colorado State University
Fort Collins, CO12-2008
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Medical terminology
- Data entry
- Customer service
- Attention to detail
- Problem solving
- Time management
- Healthcare billing expertise
- Patient confidentiality maintenance
- Medical terminology proficiency
- HIPAA compliance
- Electronic health records management
Timeline
Medical Support Assistant
Department of Veterans Affairs
11.2023 - Current
Patient Access Service Representative
Banner Fort Collins Medical Center
01.2015 - 10.2023
Billing Specialist
First Professional Services
09.2012 - 02.2014
Bachelor of Science - Exercise Science
Colorado State University
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