Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Snelgrove

Marietta,MI

Summary

Self motivated professional with various transferable skills and a strong background in customer interactions, enhancing office operations through effective communication and problem-solving skills. Excelled in roles requiring adaptability and critical thinking, significantly boosting team morale and highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

31
31
years of professional experience

Work History

Memory Care Caregiver

Buckhead Management Group
09.2021 - Current
  • Cleaned room, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
  • Specializes in Lewy Bodies Dementia.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Scheduled daily and weekly care hours for client caseload.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Completed regular check-ins and progress report for each client.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Customer Service Representative

Publix Grocery Store
12.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Real Estate Locator

Charlesworth Realty Group
08.2020 - 09.2023
  • Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.
  • Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
  • Adapted quickly to changes in project scope or requirements, adjusting locate strategies as needed for optimal results.
  • Reduced damage incidents to underground infrastructure through meticulous attention to detail and thorough documentation.

Co-owner of Multiple Car Lots

Vinings Enterprises, LLC
07.2011 - 10.2018
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.

Senior Hospitality Executive

Mariott Marquis
08.2007 - 09.2013
  • Achieved company growth by implementing strategic marketing plans and business development initiatives.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Self-motivated, with a strong sense of personal responsibility.

Office Manager

Kent Marine
06.1999 - 06.2005
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Office Manager

Dow Corning Wright Technology
04.1994 - 06.1999
  • Assisted in the development of internal policies that fostered a positive work environment centered around inclusivity, diversity, and professionalism.
  • Organized and updated databases, records and other information resources.
  • Negotiated and executed contracts on behalf of department.
  • Served as a liaison between upper management and staff members ensuring clear communication of goals, expectations, and policy changes throughout the organization.
  • Boosted team morale and engagement through regular feedback, recognition programs, and team-building activities.
  • Created reports, presentations and other materials for executive staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Created organized filing system to manage department documents.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Business Administration

Georgia Institute of Technology
Atlanta, GA

BBA - Business Administration

Kennesaw State University
Kennesaw, GA
05.1993

Skills

    - Communication

    - Time management

    - Problem solving

    - Adaptability

    - Customer service

    - Attention to detail

    - Critical thinking

    - Creative thinking

    - Organization

    - Attention to detail

    - Research

    - Ethical behavior

Timeline

Customer Service Representative

Publix Grocery Store
12.2022 - 09.2024

Memory Care Caregiver

Buckhead Management Group
09.2021 - Current

Real Estate Locator

Charlesworth Realty Group
08.2020 - 09.2023

Co-owner of Multiple Car Lots

Vinings Enterprises, LLC
07.2011 - 10.2018

Senior Hospitality Executive

Mariott Marquis
08.2007 - 09.2013

Office Manager

Kent Marine
06.1999 - 06.2005

Senior Office Manager

Dow Corning Wright Technology
04.1994 - 06.1999

Business Administration

Georgia Institute of Technology

BBA - Business Administration

Kennesaw State University

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Melissa Snelgrove