Melissa Sokol
Waynesburg,PA
Summary
Ambitious paralegal driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings.
Overview
8
8
years of professional experience
Work History
Sales Representative
American Life Insurance
Savannah, GA
10.2020 - 02.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Assistant Manager
American Beachwear/Aloha Gifts
Tybee Island, Georgia
05.2016 - 05.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Coordinator
Marshalls
Washington, Pennsylvania
09.2013 - 05.2016
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Paralegal
Burns, White & Hickton
Pittsburgh, PA
10.2006 - 08.2009
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Communicated with outside vendors on behalf of attorneys and legal departments.
Education
Associate of Applied Science - Paralegal
Bradford School of Business
Pittsburgh, Pa12.2005
Skills
- Continuous Improvement Strategies
- Filing System Organization
- Correspondence and Legal Forms Drafting
- Legal Correspondence
- Trial Preparation Assistance
- Proficiency in MS Office
Timeline
Sales Representative
American Life Insurance
10.2020 - 02.2021
Assistant Manager
American Beachwear/Aloha Gifts
05.2016 - 05.2018
Coordinator
Marshalls
09.2013 - 05.2016
Paralegal
Burns, White & Hickton
10.2006 - 08.2009
Associate of Applied Science - Paralegal
Bradford School of Business
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