Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
COMMUNICATION
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MELISSA SOLER

Pembroke Pines,FL

Summary

Seeking a position where I can make a meaningful impact by leveraging my strong abilities, including quick learning, effective multitasking, goal-oriented focus, the ability to perform well under pressure, and a commitment to delivering excellent customer service.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Leafcloud Department Manager

Taxleaf
2018 - 2019
  • Oversaw daily operations, ensuring compliance with tax regulations and company policies.
  • Analyzed operational data, identifying trends to inform strategic decision-making.
  • Processed invoices and expense reports to ensure timely payment and accurate financial records.
  • Assisted in preparing monthly financial statements through data entry and reconciliation tasks.
  • Maintained accounting databases, ensuring accuracy of records and efficient retrieval of information.
  • Trained new team members on accounting software and company procedures, fostering a collaborative environment.

Customer Service

Lice Troopers
2019 - 2020
  • Resolved customer inquiries through various communication channels, ensuring prompt and effective service.
  • Assisted in handling complex customer issues, providing tailored solutions to enhance satisfaction.
  • Documented customer interactions accurately, maintaining detailed records for future reference.
  • Collaborated with team members to improve service processes and increase efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Manager

True Loaf
2020 - 2021
  • Assisted in daily bakery operations, ensuring product quality and consistency.
  • Supported inventory management by tracking stock levels and placing orders as needed.
  • Trained new staff on bakery procedures, promoting efficiency and safety standards.
  • Implemented customer service initiatives to enhance guest satisfaction and loyalty.
  • Conducted regular quality checks on baked goods, ensuring compliance with health regulations.
  • Analyzed sales data to identify opportunities for product promotion and pricing adjustments.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.

Server

Pink Taco
2021 - 2023
  • Provided excellent customer service by anticipating guest needs and ensuring satisfaction.
  • Collaborated with kitchen staff to deliver timely food and beverage orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new servers on menu knowledge and service protocols.

Server

Serafina
2023 - 2024
  • Managed table turnover efficiently during peak hours, optimizing seating arrangements for maximum capacity.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
  • Accurately took food and drink orders using point-of-sale system to ensure efficient service.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Provided exceptional customer service to enhance dining experience and drive guest satisfaction.
  • Resolved customer complaints promptly, ensuring a positive resolution that retained guest loyalty.
  • Participated in team meetings to discuss menu updates and improve service delivery strategies effectively.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

VIP Cocktail Server

Carousel Club
2024 - Current
  • Provided exceptional service to VIP guests, ensuring a personalized and memorable experience.
  • Managed cocktail preparation and presentation, adhering to high standards of quality and aesthetics.
  • Collaborated with bartenders and kitchen staff to streamline order processing and enhance guest satisfaction.
  • Implemented efficient table management techniques, optimizing seating arrangements for maximum guest comfort.
  • Resolved guest complaints swiftly, maintaining professionalism and enhancing overall service reputation.

Education

Associate of Science - Business Administration

Florida National University
Miami, FL
2020

High School Diploma -

Hialeah Senior High
Hialeah, FL
2017

Skills

  • Interpersonal communication with diverse audiences
  • Proven ability to thrive in fast-paced environments
  • Profoundly detailed and organized in approach to work and follow through
  • Highly self-motivated with strong ability to successfully work independently or as part of a team
  • Able to maintain composure in stressful situations
  • QuickBooks Knowledge
  • Skills of computer systems (All versions of Microsoft windows, and fast typing speed)
  • Bilingual (Spanish and English)

Certification

  • Business Administration Associate
  • High School Diploma

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leafcloud Department Manager

Taxleaf
2018 - 2019

Customer Service

Lice Troopers
2019 - 2020

Assistant Manager

True Loaf
2020 - 2021

Server

Pink Taco
2021 - 2023

Server

Serafina
2023 - 2024

VIP Cocktail Server

Carousel Club
2024 - Current

Associate of Science - Business Administration

Florida National University

High School Diploma -

Hialeah Senior High

COMMUNICATION

My experience across various customer service roles has greatly enhanced my communication and interpersonal skills. I have consistently supported a diverse customer base, delivering effective assistance and ensuring a positive overall experience. I am confident in my ability to communicate clearly, professionally, and respectfully with individuals from a wide range of backgrounds and personalities. My patience, adaptability, and problem-solving abilities have been essential in successfully managing many types of customer interactions.