Melissa Solorza
Las Vegas,NV
Summary
Licensed Advanced Esthetician, and Skin Care Consultant with more than 900 hours of professional training. Friendly and reliable Certified Advanced Esthetician with advanced training in microdermabrasion, chemical peels, waxing, advanced facials, rejuvenating lasers, Laser Hair removal, Tattoo removal, Micro needling. Desiring a role in a day or medical spa. Expertise in marketing and promotional events. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Stile Aesthetics
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, or telephone.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected surgical procedure payments, processed transactions and updated relevant records.
Automotive Financial Admin/Assistant, and, Deal Processor
Desert 215 Superstore
05.2020 - 08.2021
- Oversee vendor or government contracts
- Apply advanced mathematics
- Prepare car deals for Financial banks, billing, and for title department
- Fax, e-contract, email, and package contracts for Fed-Ex to Financial banks
- Track bank packets and/or car deals
- Smart cash car deals through bank websites
- Remit and/or activate gap, service, maintenance, luxcare, road hazard, data dot, and other products for customers
- Work in office environment, and must maintain organized files, confidential documents, and contracts
- Order needed supplies for Finance department
- Quickly and efficiently answer incoming phone calls for Finance department.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
Front desk receptionist
Desert 215 Superstore
01.2019 - 05.2020
- Provide outstanding customer service
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Respond to emails, and voicemails
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Pre-stock vehicles
- Purchase incoming vehicles to dealerships
- Scan important finance department contracts, whole car deals, service, and parts department invoices, and RO's
- Fax, copy, and scan documents
- Post invoices for accounting department
- Reconcile vendors accounts
- Maintain updated, and organized vendor files
- Open mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Shift Supervisor
Dr. Grubbs American Restaurant
09.2016 - 01.2019
- Manage and supervise both FOH and BOH
- Train and monitor employees
- Monthly inventory assistance (profit and loss)
- Order and receive food and cleaning supplies
- Manage and balance cash drawers
- Deposit and withdraw large amounts of company money
- Assist company owner in spontaneous tasks such as shortage of supplies, lack of coverage, and if applicable internal employee problems
- Ensure all customers are satisfied and willing to return
- Review and discuss “Yelp” reviews with team
- Handle, deliver, and prepare customers food
- Suggest new products and supplies to owner to reach new business objectives.
Education
High School Diploma -
North Park High School
Mt. San Antonio College
Barbizon
Certification - Advanced Esthetician
NIMA National Institute of Medical Aesthetics
Las Vegas, NV04.2022
Skills
- Customer and Client Relations
- Telephone Skills
- Microsoft Word, Microsoft Excel
- Data analysis, accounting, and bookkeeping
- Highly customer oriented
- Superior Attention to Detail
- Driven all while maintaining business policies, and goals
Certification
- Certified Advanced Esthetician, National Institute of Medical Aesthetics - 900 hours.
Languages
English
Spanish
Timeline
Receptionist
Stile Aesthetics
12.2022 - Current
Automotive Financial Admin/Assistant, and, Deal Processor
Desert 215 Superstore
05.2020 - 08.2021
Front desk receptionist
Desert 215 Superstore
01.2019 - 05.2020
Shift Supervisor
Dr. Grubbs American Restaurant
09.2016 - 01.2019
High School Diploma -
North Park High School
Mt. San Antonio College
Barbizon
Certification - Advanced Esthetician
NIMA National Institute of Medical Aesthetics
- Certified Advanced Esthetician, National Institute of Medical Aesthetics - 900 hours.
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