Melissa Soto
Sherrills Ford,North Carolina
Summary
Compassionate and adaptable professional with a background in supporting children and families. Experienced in childcare, behavior management, and social development, I create positive and welcoming environments while building strong professional relationships grounded in patience, reliability, and clear communication. My strong organizational, time management, and teamwork skills contribute to a smooth, supportive childcare setting, and I am eager to continue growing within the field while ensuring families feel valued and cared for.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavior Technician
Pediatric Advanced Therapy
12.2024 - 08.2025
- Worked with children ages 2-12 with intellectual development disabilities (IDD)
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
Bilingual Customer Service Representative
Sherwin-Williams
04.2024 - 11.2024
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Translated documents, forms and other materials.
- Developed a deep understanding of customer service principles and customer service best practices.
- Acquired and applied knowledge of the company's products and services.
- Maintained customer relationships providing consistent assistance with projects.
Customer Service Cashier
Goodwill Industry
11.2023 - 03.2024
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished displays and merchandise racks to ensure the store remained well-stocked and tidy in appearance.
Education
High School Diploma -
Hopewell High School
Huntersville, NCSkills
- Service orientation
- Care management
- Child development support
- Age-appropriate activities
- Special needs experience
- Interpersonal relationships
- Behavior management techniques
- Sanitation
- Accurate data management
- Exceptional communication fluent in English and Spanish
- Cross-functional coordination
Certification
- Certified in Basic Life Support (BLS)
- Nonviolent Crisis Intervention training provided by the Crisis Prevention Institute (CPI)
Languages
English
Spanish
Timeline
Behavior Technician
Pediatric Advanced Therapy
12.2024 - 08.2025
Bilingual Customer Service Representative
Sherwin-Williams
04.2024 - 11.2024
Customer Service Cashier
Goodwill Industry
11.2023 - 03.2024
High School Diploma -
Hopewell High School