Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Soto-Rodriguez

Wyoming,MI

Summary

Results driven professional focused on delivering optimal customer experiences and optimizes product availability. Demonstrates inventory control proficiency with skilled execution of merchandising strategies. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Trusted representative of organizational standards prioritizes customer convenience opportunities. Offers strong background in customer relations and communication.


Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
09.2017 - Current
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention using a professional and friendly approach.
  • Maintained a clean and organized inventory, ensuring an efficient store layout for guest access and satisfaction.
  • Actively stayed informed on stores latest sales, promotions, loyalty programs
  • Meticulously operated POS systems to ensure accurate cash flow through all store transactions including cash, card, exchanges, and returns.

Education

High School Diploma -

Grand Valley State University
Allendale, MI

Skills

  • Performance Goals
  • Brand Loyalty
  • End Cap Placement
  • Work Area Maintenance
  • Peer Relationships
  • Product Display
  • Customer Relationships
  • Organization and Categorization
  • Signage and Graphics
  • Order Fulfillment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Advocate

Target
09.2017 - Current

High School Diploma -

Grand Valley State University

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