Melissa Spatafora
Carl Junction,MO
Summary
Enthusiastic about helping patients/clients get necessary support by obtaining authorizations, scheduling office visits and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Excellent communications skills and empathetic nature enables achievements of positive outcomes.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Mercy
01.2022 - Current
- Schedules patient appointments or referrals in a timely and accurate manner.
- General clerical duties: answers phones, Epic chart creation, performs scanning, mangages RighFax, makes copeis.
- Handles sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Responds to inquiries by directing calls to appropriate personnel.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at time of service.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work. Supports and implements new changes in EPIC or workflows.
Program Support Children's Behavioral Department
Spring River Mental Health And Wellness
11.2010 - 12.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through development of innovative solutions. (Coordinated transportation schedules for clients in before and after school social skills group)
- Reviewed departmental communications in a timely manner, participated in meetings and suggested improvements in the work place.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided general program information and assistance.
- Served as corporate liaison for foster care referrals for children's department.
- Interacted with parents/guardian of clients informing of group/transportation needs/concerns.
Education
No Degree - Business And Computers
SEK Vocational School
Columbus, KSSkills
- Healthcare industry understanding
- Data entry proficiency
- Patient Registration
- Customer Service
- Patient check-in
- Appointment Scheduling
- Referral Coordination
- Call Documentation
- HIPAA Compliance
- Patient confidentiality
- Calm and Professional Under Pressure
- Quality Assurance
Timeline
Patient Service Representative
Mercy
01.2022 - Current
Program Support Children's Behavioral Department
Spring River Mental Health And Wellness
11.2010 - 12.2021
No Degree - Business And Computers
SEK Vocational School