Melissa Specht
Hamilton,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Eye Technician
Hamilton Eyecare Center
11.2022 - 09.2023
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured and recorded visual acuity and color vision testing.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
Personal Shopper
Shipt
08.2021 - 01.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Worked productively with customers to meet order requirements and service expectations.
- Contributed to team objectives in fast-paced environment.
Department Supervisor
JCPenny Department Store
04.2022 - 11.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built and designed large displays weekly to promote specific products.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
Financial Advisor
Primerica
03.2022 - 06.2022
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Cashier
Dollar General
11.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Janitor
Baker Stevens Parramoore Funeral Home
03.2014 - 04.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Catering Assistant
Mary Lous Catering/ Festivals (Seasonal)
05.2002 - 10.2008
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Coordinated with various vendors to establish necessary supplies for events.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Pushed, pulled and transported large loads and objects.
- Monitored food temperature, discarding items not stored correctly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised food presentation and plating to enhance visual appeal.
Recruiter
Premium Personnel
04.2007 - 01.2008
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed recruiting strategies to identify qualified candidates and build network.
Cashier Team Lead
Khols Department Store
04.2006 - 11.2007
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Hamilton High School
Hamilton, OH05.2004
Skills
- Diagnostic Testing
- Ocular Disease Detection
- Fundus Photography
- Critical Thinking
- Attention to Detail
- Professionalism
- Patient Care
- Empathy and Compassion
Timeline
Eye Technician
Hamilton Eyecare Center
11.2022 - 09.2023
Department Supervisor
JCPenny Department Store
04.2022 - 11.2022
Financial Advisor
Primerica
03.2022 - 06.2022
Personal Shopper
Shipt
08.2021 - 01.2023
Cashier
Dollar General
11.2019 - 09.2020
Janitor
Baker Stevens Parramoore Funeral Home
03.2014 - 04.2019
Recruiter
Premium Personnel
04.2007 - 01.2008
Cashier Team Lead
Khols Department Store
04.2006 - 11.2007
Catering Assistant
Mary Lous Catering/ Festivals (Seasonal)
05.2002 - 10.2008
High School Diploma -
Hamilton High School