Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Melissa Spivey

Melissa Spivey

Terre Haute,IN

Summary

Accomplished in guest relations and payment handling, I excelled at Super 8 Hotel by enhancing customer satisfaction and streamlining check-in processes. Skilled in both hospitality services and basic accounting, my proactive approach and professional demeanor significantly contributed to operational efficiency and guest experience improvement.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Clerk

Super 8 Hotel
Centerville, Indiana
07.2022 - 12.2022
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Maintained daily records of room availability and rates.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Managed cash drawer according to established accounting guidelines.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Cook

Sams Silver Circle Saloon
Indianapolis, Indiana
04.2021 - 09.2021
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Used standardized recipes and other instructions to prepare food.
  • Replenished food items from inventory and rotated ingredients.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Received and stored food and supplies.
  • Checked completed orders for correct quantity and quality.
  • Made meals in accordance with company standards and requirements.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Distributed food to service staff for prompt delivery to customers.

Education

GED -

South Vermillion High School
Clinton, IN
05-1999

Some College (No Degree) - Business

Gainesville Community College
Gainesville, FL

Skills

  • Supply Stocking
  • Welcoming guests
  • Greeting guests
  • Multi-Line Phone Systems
  • Guest Relations
  • Basic accounting
  • Reservation Processing
  • Professional Appearance
  • Room booking
  • Check-ins and check-outs
  • Room availability
  • Customer Service
  • Payment handling
  • Room charges
  • Guest Reception
  • Hotel services and hospitality

Timeline

Hotel Front Desk Clerk

Super 8 Hotel
07.2022 - 12.2022

Cook

Sams Silver Circle Saloon
04.2021 - 09.2021

GED -

South Vermillion High School

Some College (No Degree) - Business

Gainesville Community College

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Melissa Spivey