Melissa Sprague
Denton
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Specialist
AccentCare, Inc.
05.2020 - Current
- Reviews and uploads claims electronically to respectful portal for adjudication.
- Reduced outstanding accounts receivable balances by diligently following up on claims.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and contract agreement.
- Increased efficiency of the collections process by implementing new strategies and procedures.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Respond to medical records request by Attorneys and insurance companies as requested.
- Processes weekly mail and distributes correspondence to appropriate departments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Other duties as assigned by my manager.
Education
High School Diploma -
South Lake Tahoe High
Lake Tahoe, CASkills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Credit and collections
- Customer service support
- Collections
- Claims processing
- Dispute resolution
- Audit procedures
- Billing dispute resolution
- Adjustment posting
- Attention to detail
- Time management
Timeline
Accounts Receivable Specialist
AccentCare, Inc.
05.2020 - Current
High School Diploma -
South Lake Tahoe High
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