Melissa Springer
Merced,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
ASM
Marshalls
Los Banos, CA
11.2017 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products.
- Coached sales associates in product specifications, sales incentives and significantly increasing customer satisfaction ratings.
Operations Manager
Petco
Modesto, CA
03.2008 - 09.2016
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with veterinarians and suppliers to effectively manage and budget.
- Hire and trained new employees on proper protocols, health safety and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and health safety.
- Coordinated leadership workshops for the district to educate management on best practices to optimize ordering animals, pet safety and shrinkage.
CASM (Companion Animal Specialist Manager)
Petsmart
Dublin, CA
09.2005 - 03.2008
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Monitored animals for behavioral problems and signs of health issues.
- Trained and mentored new employees to maximize team performance.
- Assigned tasks and responsibilities to each employee on shift.
Education
No Degree - Acting
Fresno State University
Fresno, CASAG-AFTRA - Acting
John Robert Powder
Modesto, CA06.2004
High School Diploma -
Tracy High School
Tracy, CA06.2004
Skills
- Customer Service and Loyalty
- Team building
- Organization and Time Management
- Critical Thinking
- Payroll Operations
- Business Operations
- Hiring and Onboarding
- Tracking Metrics
- Customer Service Best Practices
- Scheduling and Planing
- Shrinkage Control
- Hazardous Material Handling
Timeline
ASM
Marshalls
11.2017 - Current
Operations Manager
Petco
03.2008 - 09.2016
CASM (Companion Animal Specialist Manager)
Petsmart
09.2005 - 03.2008
No Degree - Acting
Fresno State University
SAG-AFTRA - Acting
John Robert Powder
High School Diploma -
Tracy High School
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