Melissa Springer

I worked the customer service desk taking care of customer needs. I did money transfers, money orders, lottery, and return management.

• Monitored workflow to improve employee time management and increase productivity.
• Educated staff on organizational mission and goals to help employees achieve success.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Solicited customer feedback to identify and improve on areas of weakness.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Achieved results by working with staff to meet established targets.
• Devised and implemented processes and procedures to streamline operations.
• Generated reports detailing findings and recommendations.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated employee performance and coached and trained to improve weak areas.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Gained strong leadership skills by managing projects from start to finish.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Demonstrated leadership skills in managing projects from concept to completion.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Assisted customers with returns, refunds and resolving transaction issues.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register to record transactions accurately and efficiently.
• Checked personal identifications during alcohol and tobacco sales.
• Worked with floor team and managers to meet wide range of customer needs.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card and check transactions to complete customer purchases.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Welcomed customers and helped determine their needs.
• Tallied cash drawer at beginning and end of each work shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Learned duties for various positions and provided backup at key times.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.