Melissa Sprouse-Curry
Waynesboro,VA
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of indoor dining experiences.
Overview
31
31
years of professional experience
Work History
Senior Dining Room Manager
BJ's Restaurant & Brewhouse
03.2019 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Store Manager - Bar Manager
Red Robin Gourmet Burgers and Brews
09.2014 - 03.2019
- Front of the house service manager/bar service manager including TO GO staff and bar staff
- Ensuring we are following RSOA and SSA requirements
- Responsible for customer service ensuring each guest gets a great dining experience each visit
- Writing floor plans, ensuring that labor is within corporate standards, Beer, Wine, and liquor inventory including ordering
- Coaching staff on opportunities when necessary
- Running closing shifts, including all operational reports for my shift and at close
- Making all deposits for that business day and balancing our day to night shifts
- Responsible for all marketing, reaching out to the public and marketing to our community
- I successfully manage peak volume as I'm the closing manager
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Vice President, Treasurer and Secretary
Calf Mountain Construction, INC.
01.1994 - 01.2014
- AP/AR, payroll, human resources, safety program, and compliance with local, state and federal regulations in the construction industry
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Represented organization at industry conferences and events.
- Oversaw divisional marketing, advertising and new product development.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Skills
- Food safety
- Service management
- Marketing
- Menu planning
- Order management
- Event planning
- Employee scheduling
- Customer service
- Team management
- Point of sale management
- Strong leadership
- Guest relations
- Inventory control
Timeline
Senior Dining Room Manager
BJ's Restaurant & Brewhouse
03.2019 - Current
Store Manager - Bar Manager
Red Robin Gourmet Burgers and Brews
09.2014 - 03.2019
Vice President, Treasurer and Secretary
Calf Mountain Construction, INC.
01.1994 - 01.2014
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