Melissa Spurk
New Galilee,PA
Summary
Dynamic and dedicated professional with experience at Dunkin' Donuts, excelling in exceptional customer service and cash handling. Proven ability to foster teamwork and enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high-quality standards and a positive work environment.
Overview
11
11
years of professional experience
Work History
Barista
Dunkin' Donuts
08.2024 - 03.2025
Assistant Manager
Dollar General
06.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barista
Dunkin' Donuts
06.2017 - 03.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Infocision
07.2016 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Kitchen Manager
Newks Eatery
06.2014 - 02.2016
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
Education
High School Diploma - Basic Education
Riverside High School
Ellwood City, PA06.2011
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
- Problem-solving
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- Quality control
- Performance improvement
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- Food running
- Product upselling
- Ordering procedures
- Conflict mediation
- Sales expertise
- Point of sale operation
- Cooking
- Smoothie making
- Retail management
- Soft selling
- Sandwich preparation
- Basic math
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Workflow management
- Table setting
- Recipe adherence
- Coffee and tea expertise
- Ingredient restocking
- Display case merchandising
- Hospitality and accommodation
- Front counter maintenance
- Coffee brewing
- Solid problem solver
- Calm demeanor
- Speedy and efficient
- Espresso machine operations
- Opening and closing coordination
- Dining room maintenance
- Positive and professional
- Customer service
- Teamwork and collaboration
- Reliable and dependable
- Cleaning and sanitizing
- Active listening
- Multitasking
- Flexible schedule
- Multitasking Abilities
- Relationship building
- Food serving and preparation
- Coffee and tea preparation
- Available weekends
- Resolving complaints
- Cash register operations
- Organizational skills
- Excellent communication
Timeline
Barista
Dunkin' Donuts
08.2024 - 03.2025
Assistant Manager
Dollar General
06.2022 - 09.2023
Barista
Dunkin' Donuts
06.2017 - 03.2019
Customer Service Representative
Infocision
07.2016 - 12.2017
Assistant Kitchen Manager
Newks Eatery
06.2014 - 02.2016
High School Diploma - Basic Education
Riverside High School
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