Quality focused manager adept at providing employees with clear guidelines and targeted goals. Experienced in customer relations with strong attention to detail, while able to multitask and demonstrate skills in accuracy and efficiency when completing tasks to meet document deadlines
Hi, I’m
Melissa Staats
Cortland,NY
Summary
Overview
32
years of professional experience
Work History
Cross Country HealthcareBoca Raton, FL
Onboarding Ambassador
12.2020 - 01.2024
Job overview
- Organized and maintained confidential records for office employee files, health records and protected information.
- Prioritizes and organizes tasks to efficiently accomplish service goals.
- Displays strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Works directly with Professional by directing them through the onboarding process to ensure all required facility documentation is completed in a timely manner as well as resolving any credentialing issues along the way, this includes any facility forms to ordering Drug Screens and other medical services, along with completing Education and Employment verifications
Faith United Methodist Pre-SchoolBoynton Beach, FL
Teacher/Teacher Assistant
01.2006 - 12.2020
Job overview
- Responsible for leading classroom activities and developing creative lesson plans for 4 & 5 yr olds
- This includes actively engaging with children to foster a positive, healthy, and safe environment
- Also, effectively communicate and build relationships with children and parents to reach the child’s full potential.
Bank of America
Teller/Supervisor/Customer Service Manager
01.1992 - 01.2001
Job overview
- Started at entry level position and was promoted to management level
- Performed all duties associated with the operation of the branch
- Developed strong computer and financial skills
- Exceptional customer service and employee relations skills.
Education
Child Development Education Alliance
CDA – Child Development Associate
01.2016
University Overview
Ongoing Professional Development
Palm Beach State College
40 hours Child Care Training
01.2006
University Overview
Gospel Light Christian School
High School Diploma
01.1988
University Overview
Skills
- setting up drug screens and any clinical testing required, along with obtaining and following up on results
- 3 yrs experience with office systems including Microsoft Outlook, Word and Excel
- Inspect professionals documents before loading into their file to ensure all information required is included
- Strong communication skills, via text, voice and email
- Ensure all requirements are completed in a timely and efficient manner to meet the facility due date
- Promote and maintain relationships with a positive attitude and work ethic to resolve any issues that arise
References
References
References available upon request.Timeline
Onboarding Ambassador
Cross Country Healthcare
12.2020 - 01.2024
Teacher/Teacher Assistant
Faith United Methodist Pre-School
01.2006 - 12.2020
Teller/Supervisor/Customer Service Manager
Bank of America
01.1992 - 01.2001
Child Development Education Alliance
CDA – Child Development Associate
Palm Beach State College
40 hours Child Care Training
Gospel Light Christian School
High School Diploma
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