Melissa Stark

Day to day operations including installation support, home service call technician, technical support for residential and business customers. Provide back channel support for our installation teams, ensuring that installs and home service calls are accurate and on time. Focusing on pre-install functions to provide timely internal communication regarding available resources and proactive customer contact for all scheduled work. Daily interaction with troubleshooting and provisioning FTTH network hardware and software platforms. Work with network technicians and network operations to assist with data collection and troubleshooting of outages larger than a single home or business. Assisted with new product offerings prior to release to assist development team in bug identification. Updated documentation and produced reports.

Supervised diverse security personnel. Conducted unarmed foot and vehicle patrols for interior and exterior areas of client facilities. Access control of employees, contractors and visitors. Monitored CCTV and alarms systems of client facilities. Monitored and routed external and internal facility telephone calls. Composed detailed reports for clients and employer. Deterred criminal activity and misconduct.