Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Melissa Stark

Fort Dodge,Iowa

Summary

Drive and commitment to everything I do in life. Open minded and willingness to learn everything I can. Strive to grow and become successful. Able to take orders, follow instructions and be independent. Very capable to adapt to changes and new environments quickly. I have a high standard of professionalism and respect to bring into the workplace. Very friendly and easy to work with.

Overview

7
7
years of professional experience

Work History

Visual Merchandising Team Leader

Kohls
Fort Dogde, IA
11.2021 - Current
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Conducted regular meetings with store managers to review progress on visual merchandising initiatives.
  • Trained, coached and mentored staff on visual merchandising techniques.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently through use of effective interpersonal and people skills.

Visual Merchandising Team Leader

Afni Call Center
Tucson, AZ
03.2017 - 07.2020
  • Assisted customers with various topics to include billing, tech support, sales of services and items
  • Make necessary changes to customers accounts
  • Able to address all customer's concerns in a timely manner
  • Professional and polite no matter what type of customer called in
  • De-escalated angry or upset customers
  • Detailed notes about call
  • Able to navigate multiple screens & windows on call while still engaged with customer
  • Listened patiently and politely
  • Asked open ended questions to get a better understanding of customers and their needs.

Education

Flowing Wells High
05-2005

Skills

  • Customer Service
  • Customer Experience

Hobbies and Interests

I value time that I can spend with my son. In my free time I like relaxing, reading a good book & enjoying activities with my son & dog.

References

Dodge

  • Angela - Kohls Operations Supervisor. Contact 515-570-3280
  • Raeanne - Afni Co-Worker. Contact 515-302-9583
  • Pam - Prior Kohls Co-Worker. Contact 515-269-3195

Timeline

Visual Merchandising Team Leader

Kohls
11.2021 - Current

Visual Merchandising Team Leader

Afni Call Center
03.2017 - 07.2020

Flowing Wells High

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Melissa Stark