Melissa Starrett
Dayton
Summary
Proven Office Manager at Dayton Orthopaedic Surgery, adept in streamlining operations and enhancing workflow, significantly reducing patient wait times. Skilled in office administration and staff management, with a keen focus on maintaining compliance with healthcare regulations. Demonstrates exceptional organizational skills and a commitment to outstanding customer service, ensuring high standards of patient care and confidentiality.
Overview
32
32
years of professional experience
Work History
Office Manager
Dayton Orthopaedic Surgery
08.1993 - Current
- Resolved patient concerns with personalized attention and prompt solutions.
- Oversaw daily operations for improved workflow and reduced patient wait times.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Consulted with healthcare professionals on business decisions.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 12 employees.
Medical Assistant
Dayton Orthopaedic Surgery
08.1993 - Current
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Graduate Certificate - Medical Assistant
Rets Tech Center/Fortis COllege
Centerville, Ohio05-1991
High School Diploma -
Stebbins High School
Dayton, Ohio05-1989
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Staff hiring
- Employee training
- Policy implementation
- Banking operations
- Scheduling and coordinating
- MS office
Timeline
Office Manager
Dayton Orthopaedic Surgery
08.1993 - Current
Medical Assistant
Dayton Orthopaedic Surgery
08.1993 - Current
Graduate Certificate - Medical Assistant
Rets Tech Center/Fortis COllege
High School Diploma -
Stebbins High School
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