MELISSA STATON

Attended division meetings for additional education

Group projects for improvement of patient safety and satisfaction.

Relaying vital information to our care team about visions, upcoming rollouts and follow-up on changes.

Collaboration with a high performing group to drive initiatives and change in our departments and market.

Review of metrics, near-misses or high risk events to strategize prevention strategies and increase accountability.

High focus on continual education, growth and leadership development.

• Led strategic initiatives to enhance organizational efficiency and operational effectiveness.
• Coordinated teams to drive project completion and increased employee engagement.
• Identified and implemented processes that improved communication across departments.
• Organized events for employee engagement, retention and culture elevation.
• Participated in volunteer opportunities and fundraiser events.
• Review of policies and procedures that affect patient care and outcomes, staff safety and engagement.

Introduced new employees to the care team and aided in their acclimation to the environment.

Followed new graduate nurse residents and new to specialty nurses for their first two years to aide in their growth, development and retention.

Provided additional educational resources and coaching to ensure success and enhance patient care.

Additional education surrounding wound care prevention, staging, reporting and care of patients at risk for or suffering from wounds.

Relayed education to the emergency room care team to ensure high quality care deliverance to our patients.

Served as a leader for the emergency room care team.

Creating staffing assignments, assisting with schedule changes and workload balance.

Daily nurse leader rounding on patients to ensure patient safety and experience satisfaction.

Employee Rounding.

Employee coaching

Employee recognition

Safety Rounding

Lead huddles and debriefs

Environment safety and supply checks

• Supervised nursing staff to ensure adherence to protocols and quality care standards.
• Coordinated patient flow to optimize resource utilization and minimize wait times.
• Trained and mentored new nurses on emergency response procedures and best practices.
• Implemented process improvements that enhanced patient care efficiency in high-volume settings.

• Administered medications and treatments according to established protocols, physician orders and patient needs.
• Collaborated with multidisciplinary team to ensure proper patient care and throughput.
• Assessed patient conditions closely and reported changes in status and critical findings to the care team.
• Educated patients and families on health management and post-discharge care instructions are resources to prevent readmission.
• Served as charge nurse
• Clinical Nurse Coordinator
• Created nursing assignments and altered nurse to patient ratios based on patient acuity and needs.
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Addressed issues in workflow, policies, procedures and safety risks to create a better environment for our patients and staff.

Planned engagement activities.

Reviewed metrics and worked with our department to lead to successful outcomes for patients and the workflow of the department.

Collaborated with multiple departments and hospitals within the market to ensure our staff felt a sense of belonging.

Assisted in project coordination for employee engagement.

Senior Certified Pharmacy Technician August 2012 - July 2019 Walgreens Pharmacy | Ooltewah, TN

Identified areas in need of improvement with consistent metrics, regular reports, and knowledgeable comparisons with targets.

Maintained standards by orienting, training, and monitoring all new pharmacy technicians, providing feedback and coaching needed to optimize their growth.

Upheld quality assurance standards, training staff on procedures to minimize errors and service issues. Kept team in compliance with regular licensure monitoring, working with senior management to address issues.

Boosted team efficiency, revitalizing workflows to eliminate bottlenecks and capitalize on team strengths. Met customer needs with fast and knowledgeable pharmacy support.

Supported pharmacists by measuring, counting and labeling prescriptions

Established a relationship of trust and care with my patients, calling to verify medication adherence, follow up on medication changes, provide refill reminders and resolve their insurance issues.