Hi, I’m
Melissa Stelzig
Eureka. Ca,Ca
Summary
Qualified individual with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments. Proficient in team and individual work alike, reliable & eager to engage.
Overview
27
years of professional experience
Work History
Myrtle Avenue Veterinary Hosptial
Office Manager
06.2016 - 09.2025
Job overview
- Managed office supplies and inventory to ensure availability for daily operations.
- Contributed to creating a welcoming environment through effective front desk management.
- Provided administrative support, learning best practices for efficient office operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving, including pharmaceuticals and prescription pet diets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 26 employees.
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted in surgical procedures, providing support to veterinarians and monitoring anesthesia.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Collected and prepared specimens for laboratory testing.
Coscto
Clothing Stocker
10.2015 - 12.2015
Job overview
- Organized merchandise displays to enhance product visibility and customer engagement.
- Oversaw workflow of stock replenishment during peak hours to optimize operations.
- Maintained a clean and safe shopping environment for customers by promptly addressing spills, hazards, and stocking issues.
- Enhanced store appearance by neatly organizing and displaying clothing items according to company guidelines.
- Assisted team members with efficient merchandise replenishment during peak shopping hours, resulting in increased sales.
Sunny Brae Animal Clinic
Veterinary Technician/Receptionist
04.1998 - 04.2012
Job overview
- Administered vaccinations and medications, ensuring patient safety and compliance with veterinary protocols.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
- Conducted routine diagnostic tests, analyzing results to inform treatment plans for diverse animal patients.
- Educated pet owners on health maintenance, nutrition, and disease prevention to enhance overall pet care practices.
- Managed inventory of medical supplies, ensuring availability for treatments while minimizing waste and costs.
- Monitored patient recovery post-surgery, documenting vital signs and reporting any concerns to the veterinary team.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Assisted veterinary staff with patient intake processes, ensuring accurate record-keeping and information flow.
- Oversaw daily front desk operations, mentoring junior staff while ensuring compliance with clinic policies and standards.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 5-physician veterinary medical facility, scheduling appointments, and handling patient inquiries.
Education
Strayer UniversityUS
Associate of Science from Business Management
05-2017
College of The RedwoodsEureka,Ca
Associate of Science
05-2001
Skills
- Customer service
- Scheduling and calendar management
- Customer relations
- Payroll processing
- Document management
- Clerical support
- Efficient mail management
- Scheduling coordination
- Stock oversight
- Employee supervision
- Employee onboarding
- Vendor relations
- Attention to detail
- Proficient in task management
- Problem-solving abilities
- Reliability
- Effective phone and email communication
- Organizational skills
- Administrative support
Timeline
Office Manager
Myrtle Avenue Veterinary Hosptial
06.2016 - 09.2025
Clothing Stocker
Coscto
10.2015 - 12.2015
Veterinary Technician/Receptionist
Sunny Brae Animal Clinic
04.1998 - 04.2012
Strayer University
Associate of Science from Business Management
College of The Redwoods
Associate of Science