Proven leader and problem-solver focused on optimizing operations to reduce costs and enhance efficiency. Over 15 years of experience supporting executives with precision and organization. Expertise in sales management, strategic planning, and customer relationship management, driving productivity and achieving business growth. Strong communication and negotiation skills facilitate successful team leadership and problem resolution.
Hi, I’m
Melissa Stephens
SUWANEE,Georgia
Summary
Overview
18
years of professional experience
Work History
Sleep Number CorporationLawrenceville, Georgia
Sleep Expert
07.2024 - Current
Job overview
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Shane Co
Jewelry Consultant/Manager in Training
04.2013 - 07.2024
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Closed over $1 million in new sales every year since 2013.
- Supervised sales team of 23 people, stepping in to support employees and deliver smooth sales processes for clients.
- Planned and conducted 2-3 staff trainings per month, with emphasis on strategy and team work opportunities.
- Increased profits by 38% through effective client engagement.
Dillards Department Store
Retail Sales Manager
08.2010 - 04.2013
Job overview
- Coached sales associates in sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented policies and procedures for $1 million annual revenue-producing retail establishment.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
World Vision International
Executive Administrative Assistant
03.2007 - 09.2010
Job overview
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. Prepared documents, reports and presentations for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
Medical Associates
Medical Customer Service Representative, Administrative Assistant
05.2009 - 11.2009
Job overview
- Offered support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed Access databases converting complex data into easy-to-interpret data.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Young Williams
Paralegal Specialist
06.2007 - 09.2008
Job overview
- Prepared legal briefs, motions and pleadings.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Eliminated workflow downtime 20% by restructuring and maintaining client billing and case records.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Contacted key witnesses to testify at court hearings.
- Drafted, signed and certified key legal documents for judicial review.
- Maintained law and administrative library, as well as department files and records.
- Assisted with separation board proceedings and duty determinations.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Education
University Of PhoenixPhoenix, AZ
Associates Degree from Health and Human Services
03.2010
University Overview
University of KansasLawrence, KS
Bachelor of Science from Business Administration And Management
05-2000
University Overview
Skills
- Adobe Creative Suite
- Microsoft Excel
- Microsoft PowerPoint
- Windows operating system
- Microsoft Word
- Quality assurance
- Project management
- Client satisfaction
- Sales and marketing strategies
- Business administration
- Staff management
- Clerical support
- Training and mentoring
- Team building
- Sales expertise
- Event planning
- Inventory control
- Merchandise presentation
- Expense reporting
- Office management
- Information confidentiality
- Travel coordination
- Calendar management
- Client engagement
- Customer relationship management
- Sales forecasting
- Team leadership
- Sales strategy development
Accomplishments
Accomplishments
Supervised a team of 23 staff members.
GEM award winner 2023
Sales Person of the Year 2017
Sales Person of the Year runner-up 2013-2016, 2018-2023
Visual Merchandiser of the Year 2015
Visual Merchandiser of the Year Runner 2016
Timeline
Sleep Expert
Sleep Number Corporation
07.2024 - Current
Jewelry Consultant/Manager in Training
Shane Co
04.2013 - 07.2024
Retail Sales Manager
Dillards Department Store
08.2010 - 04.2013
Medical Customer Service Representative, Administrative Assistant
Medical Associates
05.2009 - 11.2009
Paralegal Specialist
Young Williams
06.2007 - 09.2008
Executive Administrative Assistant
World Vision International
03.2007 - 09.2010
University Of Phoenix
Associates Degree from Health and Human Services
University of Kansas
Bachelor of Science from Business Administration And Management
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