Melissa Stephens
23480 5th Ave,GA
Summary
Dynamic professional with a proven track record at EZ Mart Stores, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective problem-solving and attention to detail. Skilled in logistics and transportation, ensuring timely deliveries while building strong relationships with clients.
Overview
17
17
years of professional experience
Work History
Commerce Courier
Sparks Inc
12.2021 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Provided exceptional customer service, addressing inquiries and resolving concerns professionally.
Key Holder
Dollar General
03.2021 - 06.2022
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated point-of-sale systems efficiently for accurate transaction processing.
- Stocked shelves and ensured inventory accuracy through regular checks and replenishment.
- Collaborated with team members to achieve daily sales goals through effective customer service.
- Implemented store promotions and visual merchandising strategies to drive customer engagement.
- Provided training support to new associates on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Daycare Teacher
Lil Lighthouse Christian Academy
10.2020 - 03.2021
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a nurturing environment that promoted emotional growth and positive behavior among students.
- Collaborated with parents to communicate child progress, addressing concerns and enhancing family engagement.
- Organized daily activities that encouraged creativity, physical development, and effective communication skills.
- Monitored classroom safety protocols, ensuring a secure learning environment for all children.
- Assisted in the preparation of educational materials, supporting diverse learning styles within the classroom.
- Engaged in ongoing professional development to refine teaching strategies and adapt to evolving educational practices.
- Facilitated group activities that promoted teamwork, cooperation, and conflict resolution skills among peers.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
Hospitality Worker
Choctaw Nation Hospital
04.2017 - 04.2020
- Delivered exceptional customer service to patients and visitors, ensuring a welcoming environment.
- Maintained cleanliness and organization in patient areas, adhering to safety and sanitation standards.
- Assisted with meal preparation and service, accommodating dietary restrictions and preferences.
- Collaborated with healthcare staff to facilitate smooth operations during peak hours.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined workflows in patient support services.
- Oversaw inventory management for supplies, ensuring availability while minimizing waste.
- Resolved patient inquiries and concerns promptly, contributing to overall patient satisfaction ratings.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Boosted team morale and efficiency with regular feedback and constructive performance reviews.
- Improved guest satisfaction by providing prompt and courteous service.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
Retail Fueling Manager
EZ Mart Stores
06.2008 - 12.2017
- Led team in developing operational strategies to enhance service quality and customer satisfaction.
- Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times.
- Implemented training programs for staff, fostering skill development and boosting team performance.
- Monitored key performance indicators to identify areas for improvement and drive consistency.
- Collaborated with cross-functional teams to align goals and optimize resource allocation.
- Developed detailed reports on operational performance, providing insights for strategic decision-making.
- Facilitated regular team meetings to discuss objectives, progress, and address challenges effectively.
- Enhanced communication channels within the team to ensure clarity of roles and responsibilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Scheduling employees and maintaining budget.
Education
Bachelor Of Business Administration - Health Services Administration
Strayer University
Washington,D.C06.2025
Skills
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Clean driving record
- Valid Driver's license
- Decision-making
- Relationship building and rapport
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Attention to confidentiality
- Logistics and transportation
- Document management
- Handheld scanning devices
- Deadline adherence
- Smartphone usage
- Sorting
- Licensed driver in state
- Business processes and procedures
- Performance improvement
- HIPAA compliance
- Schedule adherence
- Payment collection
- Supply management
- Multitasking and organization
- Team collaboration
Timeline
Commerce Courier
Sparks Inc
12.2021 - Current
Key Holder
Dollar General
03.2021 - 06.2022
Daycare Teacher
Lil Lighthouse Christian Academy
10.2020 - 03.2021
Hospitality Worker
Choctaw Nation Hospital
04.2017 - 04.2020
Retail Fueling Manager
EZ Mart Stores
06.2008 - 12.2017
Bachelor Of Business Administration - Health Services Administration
Strayer University
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